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- Tasks: Manage high-value accounts and build strong relationships with key clients.
- Company: Join Russell Publishing, a leading multimedia company focused on innovation.
- Benefits: Enjoy hybrid working, pension contributions, and personal development opportunities.
- Why this job: Make a real impact by driving customer satisfaction and account growth.
- Qualifications: 3 years in account management or customer service in a B2B setting.
- Other info: Flexible work environment with a focus on inclusion and diversity.
The predicted salary is between 36000 - 60000 £ per year.
Russell Publishing is recruiting a Customer Success Account Manager to join our team, to manage a portfolio of high-value accounts, building deep trust and loyalty with key clients to strengthen their commitment to our brands and solutions. To succeed in the role, you will be commercially minded, require strong communication, customer service and relationship building skills along with the ability to manage multiple accounts and projects simultaneously. The successful applicant should have a minimum of 3 years’ experience working in account management, or a customer service role within a B2B environment.
Key Responsibilities
- Steer customer satisfaction through proactive management of performance metrics, service quality, and delivered value.
- Drive high levels of retention and foster growth through strategic relationship management and value delivery.
- Identify and nurture opportunities for account growth, working in collaboration with internal stakeholders to enable upselling, cross‑selling, and service expansion.
- Coordinate centralized account management across key functions—including Sales, Marketing, Content, Client Services, and Finance—to ensure seamless communication, alignment, and delivery of campaigns and projects.
- Prepare and maintain account health reports, highlighting performance, opportunities, and areas for improvement.
- Conduct regular account health checks to monitor performance, satisfaction, and alignment with customer objectives.
Key Skills and Experience
- 3 years’ experience working in account management, or a customer service role within a B2B environment.
- Demonstrated success managing high‑value or strategic customer accounts.
- Strong understanding of marketing services, ROI measurement, and client success metrics.
- Excellent interpersonal skills – clear and confident communicator at all levels.
- Exceptional organisational and planning skills with flexibility to adapt to changes.
- Strong Excel skills including the ability to produce reports.
- Excellent communications skills.
- Develop and maintain strong working relationships.
- IT skills in Microsoft Office, including Word and Excel.
- Understanding of CRM systems.
Company Benefits
We are committed to ensuring everyone feels included, valued and appreciated and we offer a supportive, flexible working environment, amazing opportunities for personal and professional development.
- Hybrid working (2 days in the office)
- Pension contribution
- Free car parking
- Benefits platform with discounts, wellness and engagement tools
- Christmas closure
- Company events
Location & Working Arrangements
Russell Publishing operates a hybrid working policy, with the ability to work from home up to 3 days per week. Our office is located in Brasted, Kent.
About Us
Russell Publishing is a leading multimedia company delivering business content, insights and events worldwide across 5 brands: New Food Magazine, European Pharmaceutical Review, Drug Target Review, Global Railway Review and International Airport Review. We pride our business on putting our people first, enabling innovation within our service & product and continuous improvement – personally, professionally and across our services. Russell Publishing believes in equal opportunities, and we encourage inclusion and diversity.
Customer Success Account Manager employer: Russell Publishing
Contact Detail:
Russell Publishing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their brands and solutions, and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to impress!
✨Tip Number 3
Showcase your skills! Bring along examples of your past successes in account management or customer service. We love seeing how you've driven retention and growth in previous roles, so don’t hold back on sharing those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who are eager to join our team and make a difference.
We think you need these skills to ace Customer Success Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Account Manager. Highlight your experience in account management and customer service, especially in a B2B environment. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you’ve built strong relationships in the past. Keep it engaging and relevant to the role – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use metrics and examples to demonstrate how you’ve driven customer satisfaction and account growth. We’re all about results here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Russell Publishing
✨Know Your Accounts
Before the interview, research Russell Publishing and its key brands. Understand their customer base and think about how you can enhance client relationships. Be ready to discuss specific strategies you've used in the past to manage high-value accounts.
✨Showcase Your Communication Skills
As a Customer Success Account Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients and internal teams. Practice articulating your thoughts clearly and confidently, as this will demonstrate your interpersonal skills.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple accounts and projects simultaneously. Share specific tools or methods you use to stay organised, such as CRM systems or Excel for reporting. This will show that you can handle the demands of the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to drive customer satisfaction or handle difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.