At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for internal customers.
- Company: Join a dynamic team in a leading IT service environment.
- Benefits: Enjoy competitive pay, career development, and onsite parking.
- Other info: Flexible shifts and excellent growth opportunities await you!
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Tech-savvy with a positive attitude and strong problem-solving skills.
The predicted salary is between 36000 - 44000 £ per year.
Overview
Reporting to the IT Service Delivery Manager, the IT Support Analyst will be part of the IT onsite services and support team.
They will be a visible point of contact for our internal customers that use our services.
They will ensure that all requests are properly logged, tracked, escalated, or directly dealt with in a prompt and professional manner.
Utilising their technical expertise and excellent communication skills they will capture, document, and follow up on all queries across the IT estate from software, hardware, network, and business system requests.
They will deliver exceptional levels of customer service and execute the strategy and plans laid out by the IT Service Delivery Manager.
The IT Support Analyst will be meticulously organised and ensure all IT support documentation is well maintained, up to date, and accurate.
Key Responsibilities
- End to end case management for incidents and requests.
- Directly assess and troubleshoot customer queries with a view to directly resolving or facilitating a prompt resolution using third parties and colleagues where required.
- Incident and problem management.
- Deliver exceptional levels of customer service to internal customers.
- Monitor IT Service Desk compliance issues, taking remedial action or escalating as needed.
- Strict maintenance of all IT Support Analyst documentation, including upkeep of IT Support procedures, asset records, IP addressing records, and all other critical documentation.
- Ensure all incidents and requests are properly logged and categorised in alignment with group needs.
- On Call every 3rd week to cover out of hours emergency support.
Essential/Desirable criteria
- Experience working with PC, Server, and LAN / WAN technologies.
- Be technically astute and have an eagerness to learn and develop skills in an IT support role.
- Have a positive, can-do attitude and the ability to build relationships quickly across all levels of the organisation.
- Possess strong problem-solving skills as well as the ability to manage your time and conflicting priorities.
A driving licence and access to a car are essential.
- Shift Patterns
- Early shift covers 06:00 - 15:00
- On call payments
- Excellent Career Development Opportunities
- Company Pension
- Onsite Parking
- Job Type: Full-time
- Company pension
- On-site parking
Ability to commute/relocate
- Glasgow: reliably commute or plan to relocate before starting work (required)
- #J-18808-Ljbffr
ICT Support Analyst in Glasgow employer: Russell Logistics
As an ICT Support Analyst in Glasgow, you will join a dynamic team dedicated to delivering exceptional customer service and technical support. The company fosters a collaborative work culture that prioritises employee growth, offering excellent career development opportunities and a supportive environment for skill enhancement. With benefits like a company pension and onsite parking, this role not only promises meaningful work but also a rewarding experience in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Analyst in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Russell Logistics values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Russell Logistics might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Russell Logistics!
✨Direct Apply to Russell Logistics
Let's not forget to apply directly through the Russell Logistics website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Support Analyst in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Russell Logistics.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Russell Logistics. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Russell Logistics
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
