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- Tasks: Provide top-notch reception and hospitality support in a vibrant office environment.
- Company: Dynamic firm in Putney with a focus on professionalism and teamwork.
- Benefits: Competitive salary, generous benefits, and a supportive work culture.
- Why this job: Join a team where your skills can shine and make a real difference.
- Qualifications: Strong communication skills and experience in customer service or hospitality.
- Other info: Exciting opportunities for growth in a diverse and inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen to provide reception and hospitality support in our Putney office, delivering excellent service to our clients and staff with efficiency and professionalism. Having a reasonable understanding of the firm’s values and culture, you will be keen to raise the profile of the team. You will represent the firm to the highest standard and will be eager to broaden your range of expertise and skills.
Skills
- Strong verbal and written communication skills to liaise with internal and external people across a range of seniority.
- Must be effective in handling problems, including anticipating, identifying and solving problems as necessary.
- Experience in a call handling and customer service/FoH or client facing role ideally within a professional services environment.
- Proficient skills in Microsoft Office; Word, Excel, Outlook and quick to learn systems.
- GCSE’s grade C - A* which must include Maths and English; or starter qualification in business, admin or secretarial fields.
- Treat all information about the firm, its clients, visitors and their business as wholly confidential.
- Able to work effectively in a busy team environment proactively supporting colleagues with duties.
Duties
- Meeting room preparation including setting up and making refreshments, clearing rooms when meetings completed and restocking supplies as required.
- Managing the reception, meeting room and kitchen areas and making sure they are always well maintained.
- Providing support to our hospitality team with event set-ups, firm lunches, staff honesty bar and coffee machines, food ordering and deliveries.
- Answering calls in a warm, professional, and timely manner using a switchboard system.
- Knowing and understanding the firm’s departments and services to be able to direct calls appropriately.
- Meeting and greeting both clients and visitors and notifying the meeting organiser.
- Assisting with the online new business enquiries, directing email enquiries to correct departments in a timely manner.
- Booking couriers for Business Services Group and international transport of client documents.
- Liaising and co-ordinating with other business services functions (facilities, office services, marketing and IT) and external suppliers to report faults / issues or order stationery / refreshment supplies related to FOH.
Salary And Benefits
We offer competitive market rate salaries and generous employee benefits.
How to apply
For more information or to apply please follow the link on the portal. We welcome direct applications and are not accepting agency submissions. If you would like any further information about the firm please contact a member of the HR team.
Note: The following is retained from the original for completeness of policy statements: We have a diverse workforce and aim to attract high calibre applicants that reflect the demography of our geographical location and client base. Individuals will be employed solely on merit and the requirement of the position. No applicant or employee receives less favourable treatment on the grounds of sex, race, marital status, disability, age, sexual orientation, gender identity or religion. Reasonable adjustments will be made to eliminate or reduce disadvantage.
Front of House Hospitality Assistant employer: Russell-Cooke
Contact Detail:
Russell-Cooke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Hospitality Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the firm’s values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you handle customer service scenarios, as these are key for a Front of House role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you’re dressed smartly and professionally for your interview to reflect the high standards expected in the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Hospitality Assistant
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about interacting with clients and colleagues, make sure your written application highlights your strong verbal and written communication skills. Use clear and professional language to demonstrate how you can effectively liaise with people at all levels.
Tailor Your Application: Take a moment to understand our firm's values and culture. Tailor your application to reflect how your experience aligns with what we’re looking for in a Front of House Hospitality Assistant. This shows us that you’re genuinely interested in the role and the company.
Be Problem-Solving Savvy: We love candidates who can anticipate and solve problems. In your application, share examples of how you've handled challenges in previous roles, especially in customer service or hospitality settings. This will show us you’re proactive and ready for anything!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the right process and gives you a chance to showcase your enthusiasm for joining our team.
How to prepare for a job interview at Russell-Cooke
✨Know the Company Inside Out
Before your interview, take some time to research the firm’s values and culture. Understanding what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since strong verbal and written communication skills are crucial for this role, practice answering common interview questions out loud. You could even role-play with a friend to get comfortable with articulating your thoughts clearly and professionally.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples where you've successfully handled problems in previous roles. Think about situations where you anticipated issues or resolved conflicts, as this will demonstrate your proactive approach and ability to think on your feet.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is essential, brush up on your skills in Word, Excel, and Outlook. If you can, prepare to discuss how you've used these tools in past experiences, as it will show your readiness to hit the ground running.
