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- Tasks: Lead a team to maximize sales and deliver exceptional customer experiences.
- Company: Russell & Bromley is a luxury fashion brand with over 40 stores in the UK and Ireland.
- Benefits: Join during an exciting growth phase with opportunities for personal and professional development.
- Why this job: Be part of a family-owned brand with a rich history and a focus on empowering customers.
- Qualifications: Must have at least two years of retail management experience and strong leadership skills.
- Other info: This role is based on-site at Westfield Stratford City, London.
The predicted salary is between 36000 - 60000 £ per year.
Location | Westfield Stratford City, London
Workplace Type | On-Site
Contract | Full Time
About the Company
Russell & Bromley is the destination luxury fashion footwear and accessories brand for the everyday. A leading force in British fashion, we operate over 40 stores across the UK and Ireland.
Combining European craftsmanship with a distinct British aesthetic, Russell & Bromley offers iconic styles and on-trend designs that empower people to feel exceptional every day. Founded in Lewes in 1880 from a love story between Albion Russell’s daughter, Elizabeth, and George Bromley, the business remains family-owned, operated, and proudly independent.
Russell & Bromley is entering an exciting period of growth with Vision 2030, a bold five-year roadmap to fuel future success under the leadership of CEO Andrew Bromley. Strategic priorities include brand and product transformation, expansion of our UK & Ireland retail footprint, and accelerated international growth. This is an exciting time to join, coinciding with the launch of our first seasonal collection with Creative Director Daniel Beardsworth-Shaw and the relocation of our Global HQ to Kingly Street, Soho – now home to our in-house design, creative, and product studios.
Do you want to be part of our next chapter?
About the Role
As a Store Manager, you will lead and inspire your team to maximise sales, drive profitability, and deliver an exceptional customer experience. You will be responsible for all aspects of store performance, from operational efficiency to staff development.
Key Responsibilities:
- Lead and develop a strong, cohesive management team.
- Maximise store performance by driving sales and achieving KPIs.
- Maintain store administration, stock security, and cash desk procedures.
- Set high standards for team morale, appearance, timekeeping, and professionalism.
- Communicate effectively with staff and management on all key business matters.
- Ensure a consistently high standard of customer service.
- Plan and evaluate window and interior displays in line with brand guidelines.
- Manage staff issues professionally, ensuring a positive and productive work environment.
- Recruit, train, and develop team members, supporting their full potential.
About You
- A minimum of two years\’ retail management experience.
- A motivational leader with strong communication skills.
- Resilient, approachable, and adaptable, with a sense of humour.
- Passionate about customer experience, with a focus on delivering excellence consistently.
- Commercially aware, with the ability to drive performance and team engagement.
Due to the high volume of applications, we regret that we will only be able to contact successful candidates within two weeks.
Store Manager - Stratford employer: Russell & Bromley
Contact Detail:
Russell & Bromley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Stratford
✨Tip Number 1
Familiarize yourself with Russell & Bromley's brand values and product offerings. Understanding their unique blend of British aesthetics and European craftsmanship will help you align your leadership style with their vision.
✨Tip Number 2
Showcase your experience in driving sales and achieving KPIs during the interview. Prepare specific examples from your past roles where you successfully led a team to exceed targets, as this aligns with the key responsibilities of the Store Manager position.
✨Tip Number 3
Emphasize your ability to create a positive work environment. Share strategies you've used to maintain high team morale and professionalism, as this is crucial for managing staff issues effectively.
✨Tip Number 4
Prepare to discuss your approach to customer service excellence. Highlight any initiatives you've implemented in previous roles that improved customer satisfaction, as this is a key focus for Russell & Bromley.
We think you need these skills to ace Store Manager - Stratford
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Russell & Bromley’s history, values, and product offerings. This will help you tailor your application to reflect your alignment with their brand ethos.
Highlight Relevant Experience: Emphasize your retail management experience, particularly any achievements related to sales performance, team leadership, and customer service excellence. Use specific examples to demonstrate your impact.
Showcase Leadership Skills: As a Store Manager, strong leadership is crucial. Illustrate your ability to motivate and develop a team, manage conflicts, and maintain high standards of professionalism in your application.
Craft a Compelling Cover Letter: Write a personalized cover letter that expresses your enthusiasm for the role and the company. Mention how your skills and experiences make you a perfect fit for driving store performance and enhancing customer experience.
How to prepare for a job interview at Russell & Bromley
✨Show Your Leadership Skills
As a Store Manager, you'll need to lead and inspire your team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your ability to motivate and develop staff.
✨Demonstrate Your Commercial Awareness
Understand the brand's position in the market and be ready to discuss how you can drive sales and performance. Research Russell & Bromley's recent collections and growth strategies to show your enthusiasm and knowledge.
✨Emphasize Customer Experience
Since delivering exceptional customer service is key, think of specific instances where you've gone above and beyond for customers. Share how you plan to maintain high standards of service in your store.
✨Prepare for Team Dynamics Questions
Expect questions about managing staff issues and maintaining team morale. Think of examples that showcase your problem-solving skills and your approach to creating a positive work environment.
