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For Companies At a Glance
- Tasks: Lead a team to drive sales and elevate customer service in a premium retail environment.
- Company: Join Russell & Bromley, a British brand known for quality and contemporary fashion.
- Benefits: Enjoy a dynamic work culture that values your contributions and offers growth opportunities.
- Why this job: Be part of a passionate team that supports inclusivity and personal development.
- Qualifications: 3-5 years in retail management, strong leadership, and exceptional customer service skills required.
- Other info: Only successful applicants will be contacted within two weeks due to high application volumes.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
Supporting the daily operations of a premium Russell & Bromley concession, the Concession Manager will drive sales, elevate customer service standards, and ensure a seamless in-store experience aligned with the brand's values. This role involves managing a motivated team, analysing sales performance, and maintaining operational excellence while fostering a collaborative and customer-centric environment. The Concession Manager will report to the Area Manager and work closely with the Head Office team to ensure alignment with the brand’s vision and objectives.
Key Responsibilities
- Lead and inspire the concession team to achieve and exceed sales targets through exceptional customer service and product knowledge.
- Oversee stock management, ensuring accurate inventory levels and efficient replenishment to maximise sales opportunities.
- Build and maintain strong customer relationships to promote loyalty and repeat business.
- Deliver training and daily support to the team, ensuring alignment with company standards and brand values.
- Ensure visual merchandising standards reflect the brand’s premium positioning and meet company guidelines.
- Conduct regular team briefings to communicate goals, updates, and priorities effectively.
- Collaborate with internal teams to coordinate product launches, promotions, and seasonal campaigns.
- Maintain operational excellence, including compliance with health and safety standards, cash handling, and back-of-house processes.
- Monitor competitor activity to stay informed on market trends and customer expectations.
About the Company
With an unswerving reputation and legacy for quality and craftsmanship at its foundation, British brand Russell & Bromley has heralded its renewed contemporary fashion aspiration and focus within recent seasons, evolving into a more dynamic style authority. Luxurious breadth and diversity are demonstrated across covetable ranges, with stand-out trend items once again putting its footwear and accessories clearly on the fashion map. You would be joining an organisation that values inclusivity, becoming part of a passionate team with a collaborative culture that supports each other, as well as the business. We seek to provide an environment where all employees can reach their full potential, be their best selves, and do their best work.
About You
- 3-5 years of experience in retail management, ideally within a premium or luxury brand environment.
- Strong leadership skills with the ability to motivate and develop a high-performing team.
- Exceptional customer service and communication skills.
- Commercial awareness with experience in analysing sales data and driving performance.
- Organised and detail-oriented with excellent problem-solving skills.
- Passionate about fashion and delivering a premium customer experience.
- Confident in working in a fast-paced environment and adapting to changing priorities.
Why Join Us?
Russell & Bromley offers a dynamic working environment where your contributions are valued and rewarded. As part of our team, you’ll have the opportunity to develop your skills and grow within a brand that is at the forefront of premium footwear and accessories.
Due to the high volumes of applications that we receive, we are regrettably unable to personally reply to them all. Therefore, we will only contact successful applicants within a period of two weeks.
Concession Manager - Fenwicks employer: Russell & Bromley
Contact Detail:
Russell & Bromley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager - Fenwicks
✨Tip Number 1
Familiarize yourself with Russell & Bromley's brand values and product offerings. Understanding their premium positioning will help you align your experience and vision with what they are looking for in a Concession Manager.
✨Tip Number 2
Highlight your leadership experience in retail management, especially within luxury brands. Be prepared to share specific examples of how you've motivated teams and driven sales performance in previous roles.
✨Tip Number 3
Demonstrate your customer service expertise by preparing anecdotes that showcase your ability to build strong customer relationships and enhance the shopping experience. This is crucial for a role focused on elevating customer service standards.
✨Tip Number 4
Stay updated on current fashion trends and competitor activities. Being knowledgeable about the market will not only impress during discussions but also show your passion for the industry and commitment to driving performance.
We think you need these skills to ace Concession Manager - Fenwicks
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Russell & Bromley's brand values and their approach to customer service. This will help you tailor your application to reflect your alignment with their vision.
Highlight Relevant Experience: Make sure to emphasize your 3-5 years of retail management experience, particularly in premium or luxury brands. Use specific examples that showcase your leadership skills and ability to drive sales performance.
Showcase Customer Service Skills: Since exceptional customer service is a key responsibility, include examples in your application that demonstrate your communication skills and how you've built strong customer relationships in previous roles.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Highlight your problem-solving abilities and your passion for fashion to stand out as a candidate.
How to prepare for a job interview at Russell & Bromley
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the fashion industry during the interview. Share examples of how you've kept up with trends and how that knowledge has helped you in previous roles, especially in delivering a premium customer experience.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific examples of how you've motivated and developed your team in past positions. Highlight any successful sales targets you've achieved as a result of your team's performance.
✨Know the Brand Inside Out
Research Russell & Bromley thoroughly before the interview. Understand their brand values, product offerings, and recent campaigns. This will help you align your answers with the company's vision and demonstrate your commitment to the role.
✨Prepare for Situational Questions
Be ready to answer situational questions that assess your problem-solving skills and ability to handle challenges in a fast-paced retail environment. Think of examples where you've successfully managed stock levels, improved customer relationships, or adapted to changing priorities.
