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For Companies At a Glance
- Tasks: Design and improve client services to ensure high-quality delivery and support.
- Company: Dynamic organisation focused on client excellence and innovative solutions.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Why this job: Make a real impact by enhancing client experiences in a collaborative environment.
- Qualifications: Experience in client services and strong leadership skills required.
- Other info: Join a fast-paced team with a focus on innovation and best practices.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The purpose of this role is to design, lead and continually improve this organisation’s client services operating model, ensuring that all clients are onboarded, managed and supported through a consistent, high-quality and inspirational delivery approach. The role has a strong delivery focus. The postholder will develop and put in place clear, practical frameworks, processes and standards that support effective delivery across Commercial, Portfolio, and Operations teams. They will ensure that these ways of working are well understood, consistently applied and tailored to the needs of different clients and sectors.
This role requires a strong professional services and consultancy mindset, with experience of leading client services in complex, controlled or compliance-driven environments, including defence and the private sector. The successful candidate will help build confidence and capability across teams, ensuring that this organisation’s approach to client delivery is consistent, efficient and aligned with best practice.
Knowledge, Skills, and Experience
- Significant experience leading client services, programme delivery, portfolio management or managed services within a professional services, consultancy or similar environment.
- Experience designing and embedding delivery frameworks, processes and standards that support clear and consistent ways of working.
- Experience working in complex, controlled or compliance-driven environments, including defence and the private sector.
- Experience working in an SME or scale-up environment, with an understanding of capacity constraints, practical delivery requirements and organisational growth.
- Strong internal leadership experience in client services, with the ability to influence senior stakeholders and guide delivery teams.
- Ability to understand client needs and translate these into clear, structured approaches that support effective delivery.
- Strong organisational, coordination and communication skills.
- Ability to provide clarity, structure and direction in situations that are changeable or ambiguous.
- Experience in commercialisation, technology transfer, innovation or IP-led environments.
- Experience building or scaling client services functions.
- Experience defining service propositions, delivery models or operating frameworks.
- Experience working in international or multi-market environments.
- Experience supporting growth, upsell and cross-sell activity within client portfolios.
Client Services Excellence Consultant employer: Russam Gms
Contact Detail:
Russam Gms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Excellence Consultant
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its client services approach. Understand their delivery models and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to showcase how you can elevate their client services!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and get comfortable discussing your experience in client services. We’re here to help you nail those tricky questions and present yourself as the ideal candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. Let’s get you one step closer to landing that Client Services Excellence Consultant role!
We think you need these skills to ace Client Services Excellence Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client services and programme delivery. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Showcase Your Frameworks: Since this role involves designing and embedding delivery frameworks, be sure to include examples of frameworks or processes you've developed in the past. We love seeing practical applications of your expertise!
Highlight Leadership Experience: We’re looking for someone with strong internal leadership experience. Share specific instances where you’ve influenced senior stakeholders or guided teams through complex environments. This will help us understand your impact!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Russam Gms
✨Know the Client Services Landscape
Before your interview, dive deep into understanding the client services operating model. Familiarise yourself with frameworks and processes that are commonly used in professional services and consultancy environments. This will help you speak confidently about how you can improve and tailor these models to meet client needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your internal leadership experience. Think of situations where you've influenced senior stakeholders or guided delivery teams through complex projects. Being able to articulate these experiences will demonstrate your capability to lead effectively in a client services role.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you've tackled challenges in compliance-driven environments. Share specific instances where you've provided clarity and direction in ambiguous situations. This will show that you can navigate complexities and still deliver high-quality results.
✨Align with Their Vision
Research the organisation's approach to client delivery and best practices in the industry. During the interview, express how your values and experiences align with their vision. This connection can set you apart as a candidate who not only understands the role but is also passionate about contributing to their success.
