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- Tasks: Coordinate workshop engineers and ensure top-notch customer service daily.
- Company: Rushlift Ltd is a leader in materials handling solutions and fleet management.
- Benefits: Enjoy competitive pay, pension schemes, and wellness perks like gym discounts.
- Why this job: Join a supportive team focused on customer satisfaction and personal growth.
- Qualifications: Good IT skills and customer service experience are essential; industry knowledge is a plus.
- Other info: We value diversity and provide equal opportunities for all employees.
The predicted salary is between 28800 - 43200 £ per year.
Location: Brackmills, Northampton
About Rushlift Ltd:
Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements. In addition to providing all types of forklift trucks, from powered pallet trucks to wire-guided systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes.
About the role:
To ensure market leading customer service is provided to all customers through effective and efficient coordination of the workshop Engineers. Ensuring that all Customer Service Level Agreements are met and internal Company KPI’s are achieved. Customer satisfaction must be at the heart of everything we do.
Your key responsibilities will include:
- Prioritise, allocate and distribute work to the Workshop Engineers
- Prepare quotations for any chargeable work
- Liaise with service office, short term rental & customers to ensure equipment is turned around on time
- Ensure all equipment that leaves the workshop is serviced and has up to date Thorough Examination
- Prepare repair quotations and estimates as required in conjunction with appropriate engineer and parts department, ordering parts where required
- Liaise with parts department regarding back orders to effect job completion and resolution in a timely manner
- Work with refurb team on scheduling to make sure that annual target is met
- Manage and distribute work to sub-contractors where relevant
What we are looking for:
- Industry knowledge is desired
- A good knowledge of IT is desired
- Ability to multi-task efficiently is a requirement
- Good communication skills are essential
- Experience of dealing with customers and providing excellent customer service is essential
What we offer:
- Competitive Salary Package
- Contributory Pension Scheme
- Enhanced Parental Policies
- Life Assurance
- On-site parking
- Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc
- Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…
What Happens Next?
Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage. We will ensure that all our resourcing processes are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard. Rushlift is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our Organisation.
For more information about what we do with your data, view our Applicant Privacy Policy.
Workshop Administrator employer: Rushlift
Contact Detail:
Rushlift Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Administrator
✨Tip Number 1
Familiarise yourself with the materials handling industry. Understanding the equipment and services offered by Rushlift will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your IT skills, especially those relevant to workshop management and customer service software. Being tech-savvy can set you apart from other candidates and demonstrate your ability to adapt to the company's systems.
✨Tip Number 3
Practice your communication skills. Since the role involves liaising with engineers and customers, being able to convey information clearly and effectively is crucial. Consider role-playing scenarios to enhance your confidence.
✨Tip Number 4
Showcase your multitasking abilities. Think of examples from your past experiences where you successfully managed multiple tasks simultaneously, as this is a key requirement for the Workshop Administrator role.
We think you need these skills to ace Workshop Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Workshop Administrator position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Highlight Customer Service Experience: Since excellent customer service is essential for this role, make sure to include specific examples of how you've provided outstanding service in previous positions. Use metrics or feedback to demonstrate your impact.
Showcase IT Skills: Mention any relevant IT skills you possess, especially those that relate to workshop coordination or customer management systems. If you have experience with specific software used in the industry, be sure to include that.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also expresses your enthusiasm for the role and the company. Make it personal by mentioning why you want to work at Rushlift and how you can contribute to their mission.
How to prepare for a job interview at Rushlift
✨Showcase Your Customer Service Skills
Since customer satisfaction is at the heart of Rushlift's operations, be prepared to discuss your previous experiences in providing excellent customer service. Share specific examples where you went above and beyond to meet a customer's needs.
✨Demonstrate Your Multi-Tasking Abilities
The role requires efficient multi-tasking, so think of instances where you've successfully managed multiple responsibilities at once. Highlight how you prioritised tasks and ensured timely completion.
✨Familiarise Yourself with Industry Knowledge
Having a good understanding of materials handling equipment and fleet management will set you apart. Do some research on Rushlift's services and be ready to discuss how your knowledge can contribute to their success.
✨Prepare for Technical Questions
As the role involves liaising with engineers and managing technical aspects, brush up on relevant IT skills and any technical knowledge related to workshop operations. Be ready to explain how you would handle specific scenarios that may arise in the workshop.
