Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate and manage short term rental operations for materials handling equipment.
- Company: Rushlift is a top provider of innovative solutions in materials handling and fleet management.
- Benefits: Enjoy competitive salary, pension scheme, employee welfare perks, and discounts on health and fitness.
- Why this job: Join a dynamic team focused on customer satisfaction and operational efficiency in a growing industry.
- Qualifications: Experience in logistics or rental coordination, strong organisational skills, and excellent customer service abilities required.
- Other info: Rushlift values equality and offers a supportive workplace free from discrimination.
The predicted salary is between 28800 - 43200 £ per year.
Role: Short Term Rental Hire Controller
Location: Brackmills, Northampton
About Rushlift Ltd
Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements.
In addition to providing all types of forklift trucks, from powered pallet trucks to wire-guided systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes.
About the role:
The Short Term Rental (STR) Hire Controller plays a pivotal role in the coordination, scheduling, and execution of Rushlift MHE’s short term rental operations. You will be responsible for managing all aspects of the hire process from customer order through to delivery and return, ensuring optimal fleet utilisation, high levels of customer satisfaction, and operational efficiency. You will work closely with the STR Sales Manager, transport providers, service teams, and customers to ensure seamless execution of hires, rehires, collections, and breakdown support.
Your key responsibilities will include:
- Manage inbound hire requests and allocate equipment based on availability, location, and customer needs
- Coordinate with transport providers to arrange timely deliveries and collections
- Monitor hire durations and proactively manage contract extensions or off-hires
- Maximise utilisation of the internal fleet through effective planning and rotation
- Manage external rehire relationships to supplement fleet shortages when necessary
- Track rehire equipment performance, costs, and returns
- Serve as a key point of contact for customers regarding hire status, delivery timing, and breakdown support
- Respond to issues quickly and liaise with service teams to minimise downtime
- Maintain a professional, solution-focused approach to all customer interactions
- Input and maintain accurate data in rental management systems
- Ensure all hire contracts, transport notes, and off-hire documentation are completed and archived correctly
- Generate reports for utilisation, open hires, rehire spend, and service response times
- Support weekly operational reporting and fleet KPI tracking
- Ensure health & safety and compliance protocols are followed for all hired assets
What we are looking for:
- Experience in a logistics, rental, or service coordination role
- Experience in MHE, plant hire, or equipment rental environments
- Strong organisational and planning skills
- Ability to work under pressure and manage conflicting priorities
- Excellent customer service and communication skills
- Knowledge of transport coordination and fleet scheduling
- Proficient in Microsoft Office and rental/CRM systems
What we offer:
Competitive Salary Package
Contributory Pension Scheme
Enhanced Parental Policies
Life Assurance
On-site parking
Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc
Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…
What Happens Next?
Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage.
We will ensure that all our resourcing processes are fair, transparent and consistent across the UK.
We want to ensure that the candidate experience is of the highest professional standard.
Rushlift is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our Organisation.
For more information about what we do with your data, view our Applicant Privacy Policy.
Short Term Rental Hire Coordinator employer: Rushlift
Contact Detail:
Rushlift Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Short Term Rental Hire Coordinator
✨Tip Number 1
Familiarise yourself with the logistics and rental industry, particularly in materials handling equipment. Understanding the specific challenges and trends in this sector will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Network with professionals in the short-term rental and logistics fields. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at Rushlift.
✨Tip Number 3
Brush up on your organisational and planning skills. Consider using tools or software that can help you manage tasks efficiently, as these skills are crucial for the role of a Short Term Rental Hire Coordinator.
✨Tip Number 4
Prepare to demonstrate your customer service skills in real-life scenarios. Think of examples where you've successfully resolved issues or improved customer satisfaction, as this will be key in your interactions with clients at Rushlift.
We think you need these skills to ace Short Term Rental Hire Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics, rental, or service coordination roles. Emphasise any specific experience you have with materials handling equipment or plant hire.
Craft a Strong Cover Letter: Write a cover letter that showcases your organisational and planning skills. Mention how you can manage conflicting priorities and provide excellent customer service, as these are key aspects of the role.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any rental/CRM systems you have used. This will demonstrate your capability to handle the technical aspects of the job.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully managed customer issues or logistical challenges in the past. This will illustrate your solution-focused approach, which is crucial for this position.
How to prepare for a job interview at Rushlift
✨Know the Company Inside Out
Before your interview, make sure you research Rushlift Ltd thoroughly. Understand their services, especially in materials handling equipment and fleet management. This knowledge will help you demonstrate your interest and show how you can contribute to their operations.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in logistics, rental, or service coordination roles. Share specific examples of how you've managed customer orders, coordinated deliveries, or handled equipment rentals, as this will directly relate to the responsibilities of the Short Term Rental Hire Coordinator.
✨Demonstrate Strong Organisational Skills
Since the role requires excellent organisational and planning skills, come prepared with examples that showcase your ability to manage multiple tasks under pressure. Discuss how you prioritise conflicting demands and ensure operational efficiency.
✨Prepare for Customer Service Scenarios
As customer satisfaction is key in this role, think of scenarios where you've successfully resolved customer issues or improved service delivery. Be ready to explain your approach to maintaining a professional and solution-focused attitude during challenging situations.
