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- Tasks: Coordinate and manage short term rental operations for materials handling equipment.
- Company: Rushlift is a top provider of innovative solutions in materials handling and fleet management.
- Benefits: Enjoy a competitive salary, pension scheme, and employee welfare perks like discounts and counselling.
- Why this job: Join a dynamic team focused on customer satisfaction and operational efficiency in a growing industry.
- Qualifications: Experience in logistics or rental coordination, strong organisational skills, and excellent customer service abilities required.
- Other info: Rushlift values equality and offers a supportive workplace free from discrimination.
The predicted salary is between 30000 - 42000 £ per year.
Role: Short Term Rental Hire Controller
Location: Brackmills, Northampton
About Rushlift Ltd
Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements.
In addition to providing all types of forklift trucks, from powered pallet trucks to wire-guided systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes.
About the role:
The Short Term Rental (STR) Hire Controller plays a pivotal role in the coordination, scheduling, and execution of Rushlift MHE’s short term rental operations. You will be responsible for managing all aspects of the hire process from customer order through to delivery and return, ensuring optimal fleet utilisation, high levels of customer satisfaction, and operational efficiency. You will work closely with the STR Sales Manager, transport providers, service teams, and customers to ensure seamless execution of hires, rehires, collections, and breakdown support.
Your key responsibilities will include:
- Manage inbound hire requests and allocate equipment based on availability, location, and customer needs
- Coordinate with transport providers to arrange timely deliveries and collections
- Monitor hire durations and proactively manage contract extensions or off-hires
- Maximise utilisation of the internal fleet through effective planning and rotation
- Manage external rehire relationships to supplement fleet shortages when necessary
- Track rehire equipment performance, costs, and returns
- Serve as a key point of contact for customers regarding hire status, delivery timing, and breakdown support
- Respond to issues quickly and liaise with service teams to minimise downtime
- Maintain a professional, solution-focused approach to all customer interactions
- Input and maintain accurate data in rental management systems
- Ensure all hire contracts, transport notes, and off-hire documentation are completed and archived correctly
- Generate reports for utilisation, open hires, rehire spend, and service response times
- Support weekly operational reporting and fleet KPI tracking
- Ensure health & safety and compliance protocols are followed for all hired assets
What we are looking for:
- Experience in a logistics, rental, or service coordination role
- Experience in MHE, plant hire, or equipment rental environments
- Strong organisational and planning skills
- Ability to work under pressure and manage conflicting priorities
- Excellent customer service and communication skills
- Knowledge of transport coordination and fleet scheduling
- Proficient in Microsoft Office and rental/CRM systems
What we offer:
Competitive Salary Package
Contributory Pension Scheme
Enhanced Parental Policies
Life Assurance
On-site parking
Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc
Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…
What Happens Next?
Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage.
We will ensure that all our resourcing processes are fair, transparent and consistent across the UK.
We want to ensure that the candidate experience is of the highest professional standard.
Rushlift is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our Organisation.
For more information about what we do with your data, view our Applicant Privacy Policy.
Short Term Rental Hire Coordinator employer: Rushlift
Contact Detail:
Rushlift Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Short Term Rental Hire Coordinator
✨Tip Number 1
Familiarise yourself with the logistics and rental industry, particularly in materials handling equipment. Understanding the nuances of this sector will help you speak confidently about your knowledge during any interviews.
✨Tip Number 2
Network with professionals in the field, especially those who work in short-term rental or fleet management. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Brush up on your organisational and planning skills by using tools like project management software or even simple spreadsheets. Being able to demonstrate your ability to manage multiple tasks efficiently will set you apart.
✨Tip Number 4
Prepare to discuss specific examples of how you've handled customer service challenges in the past. Highlighting your problem-solving skills and ability to maintain a professional approach under pressure will resonate well with the hiring team.
We think you need these skills to ace Short Term Rental Hire Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics, rental, or service coordination roles. Emphasise any specific experience you have with materials handling equipment (MHE) or plant hire to align with Rushlift's requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your organisational and planning skills. Mention how you can manage conflicting priorities and provide excellent customer service, as these are key aspects of the Short Term Rental Hire Coordinator role.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any rental/CRM systems you have used. This will demonstrate your ability to handle the data management aspects of the role effectively.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully managed customer interactions and resolved issues in previous roles. This will illustrate your solution-focused approach, which is crucial for this position.
How to prepare for a job interview at Rushlift
✨Know the Company Inside Out
Before your interview, make sure you research Rushlift Ltd thoroughly. Understand their services, values, and recent developments in the materials handling industry. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Demonstrate Your Organisational Skills
As a Short Term Rental Hire Coordinator, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects under pressure. Highlight how you prioritised tasks and ensured customer satisfaction.
✨Showcase Your Customer Service Expertise
Customer service is key in this role. Prepare to share instances where you resolved customer issues effectively or went above and beyond to ensure client satisfaction. Emphasise your communication skills and ability to maintain a professional demeanor even in challenging situations.
✨Familiarise Yourself with Fleet Management
Since the role involves managing fleet utilisation and transport coordination, brush up on your knowledge of fleet management principles. Be ready to discuss how you would approach scheduling, monitoring hire durations, and managing rehires to optimise fleet performance.
