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- Tasks: Coordinate and manage short term rental operations for equipment hire.
- Company: Rushlift Ltd is a top provider of materials handling solutions and fleet management.
- Benefits: Enjoy competitive salary, pension scheme, employee discounts, and wellness support.
- Why this job: Join a dynamic team focused on customer satisfaction and operational efficiency.
- Qualifications: Experience in logistics or rental coordination; strong organisational and communication skills required.
- Other info: Rushlift promotes equality and a respectful workplace for all employees.
The predicted salary is between 28800 - 43200 £ per year.
Location: Brackmills, Northampton
About Rushlift Ltd
Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements. In addition to providing all types of forklift trucks, from powered pallet trucks to wire-guided systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes.
About the role:
The Short Term Rental (STR) Hire Controller plays a pivotal role in the coordination, scheduling, and execution of Rushlift MHE’s short term rental operations. You will be responsible for managing all aspects of the hire process from customer order through to delivery and return, ensuring optimal fleet utilisation, high levels of customer satisfaction, and operational efficiency. You will work closely with the STR Sales Manager, transport providers, service teams, and customers to ensure seamless execution of hires, rehires, collections, and breakdown support.
Your key responsibilities will include:
- Manage inbound hire requests and allocate equipment based on availability, location, and customer needs
- Coordinate with transport providers to arrange timely deliveries and collections
- Monitor hire durations and proactively manage contract extensions or off-hires
- Maximise utilisation of the internal fleet through effective planning and rotation
- Manage external rehire relationships to supplement fleet shortages when necessary
- Track rehire equipment performance, costs, and returns
- Serve as a key point of contact for customers regarding hire status, delivery timing, and breakdown support
- Respond to issues quickly and liaise with service teams to minimise downtime
- Maintain a professional, solution-focused approach to all customer interactions
- Input and maintain accurate data in rental management systems
- Ensure all hire contracts, transport notes, and off-hire documentation are completed and archived correctly
- Generate reports for utilisation, open hires, rehire spend, and service response times
- Support weekly operational reporting and fleet KPI tracking
- Ensure health & safety and compliance protocols are followed for all hired assets
What we are looking for:
- Experience in a logistics, rental, or service coordination role
- Experience in MHE, plant hire, or equipment rental environments
- Strong organisational and planning skills
- Ability to work under pressure and manage conflicting priorities
- Excellent customer service and communication skills
- Knowledge of transport coordination and fleet scheduling
- Proficient in Microsoft Office and rental/CRM systems
What we offer:
- Competitive Salary Package
- Contributory Pension Scheme
- Enhanced Parental Policies
- Life Assurance
- On-site parking
- Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc
- Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…
What Happens Next?
Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage. We will ensure that all our resourcing processes are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard. Rushlift is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our Organisation.
Short Term Rental Hire Controller employer: Rushlift
Contact Detail:
Rushlift Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Short Term Rental Hire Controller
✨Tip Number 1
Familiarise yourself with the materials handling equipment (MHE) industry. Understanding the types of equipment Rushlift offers and their applications will help you speak confidently about how you can contribute to the role.
✨Tip Number 2
Network with professionals in logistics and rental services. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock schedule for managing short-term rentals. This will showcase your ability to handle multiple priorities and your understanding of fleet management.
✨Tip Number 4
Research Rushlift's customer service approach. Be ready to discuss how you would maintain high levels of customer satisfaction and handle any potential issues that may arise during the hire process.
We think you need these skills to ace Short Term Rental Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics, rental, or service coordination roles. Emphasise any specific experience you have with materials handling equipment or plant hire to align with Rushlift's requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your organisational and planning skills. Mention how you can manage conflicting priorities and provide excellent customer service, as these are key aspects of the Short Term Rental Hire Controller role.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any rental/CRM systems you have used. This will demonstrate your technical capabilities and readiness for the role.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully managed customer interactions and resolved issues in previous roles. This will illustrate your solution-focused approach, which is crucial for this position.
How to prepare for a job interview at Rushlift
✨Know the Company Inside Out
Before your interview, make sure you research Rushlift Ltd thoroughly. Understand their services, values, and the specific role of a Short Term Rental Hire Controller. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Your Organisational Skills
Given the nature of the role, it's crucial to showcase your organisational and planning skills. Prepare examples from your past experiences where you successfully managed logistics or coordinated services under pressure.
✨Highlight Customer Service Experience
As customer satisfaction is key in this role, be ready to discuss your previous customer service experiences. Share specific instances where you resolved issues or improved customer interactions, demonstrating your solution-focused approach.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as managing conflicting priorities or coordinating transport, and prepare your responses accordingly.
