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- Tasks: Lead a team of engineers to deliver top-notch customer service and exceed performance targets.
- Company: Join Rushlift, a leader in the material handling industry with a focus on teamwork.
- Benefits: Enjoy a competitive salary, company car, pension scheme, and wellness perks.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact by enhancing customer satisfaction and building strong relationships.
- Qualifications: Proven leadership experience in a technical environment and strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
As a Field Service Manager within Rushlift, you will successfully manage a team of regional Field Service & Resident engineers ensuring operational performance across the business to achieve and exceed agreed KPI’s. You will be responsible for delivering market leading customer service and enhancing customer satisfaction, whilst building strong relationships with all stakeholders, both internal and external.
Your Key Responsibilities Will Include:
- Overseeing and guiding Field Service and Resident engineers, conducting performance evaluations.
- Overviewing KPI linked data for VOR’s, breakdowns and PM services.
- Building and maintaining customer relationships.
- Addressing customer enquiries and concerns.
- Analysing team performance metrics.
- Monitoring reports on service delivery and productivity.
- Monitor absenteeism and conduct Return to Work reviews.
- Authorisation of annual leave requests.
- Monitoring and authorization of overtime requests.
- Ensuring adherence to safety regulations and company policies.
- Collating accident investigation documentation and liaising with Health and Safety Manager.
- Review incoming CVs in collaboration with Operations Manager.
- Participation with interviewing process, and candidate selection.
What We Are Looking For:
- Proven managerial experience and leadership within a technical environment.
- Material Handling industry knowledge.
- Strong analytical and strategic planning skills.
- Excellent communication and negotiation capabilities.
- Proficiency in MS Office, especially Excel and PowerPoint.
What You'll Get In Return:
- Competitive Salary Package
- Company car / car allowance
- Contributory Pension Scheme
- Enhanced Parental Policies
- Life Assurance
- On-site parking
- Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc
- Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…
Field Service Manager in Northampton employer: Rushlift
Contact Detail:
Rushlift Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face in the material handling industry. We want you to walk in there with confidence, ready to show how you can enhance customer satisfaction and operational performance.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your previous managerial experiences and how you’ve successfully guided teams in technical environments. We’re looking for someone who can inspire and motivate, so have some examples up your sleeve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Field Service Manager in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Manager role. Highlight your managerial experience and any relevant industry knowledge. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics to demonstrate how you’ve exceeded KPIs or improved customer satisfaction in previous roles. This will help us see the impact you can make.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your experience makes you the perfect fit. Keep it engaging and personal – we love to see your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at Rushlift
✨Know Your Numbers
As a Field Service Manager, you'll be expected to understand KPIs and performance metrics inside out. Brush up on relevant data and be ready to discuss how you've used analytics to drive team performance in the past.
✨Showcase Your Leadership Style
Prepare examples that highlight your managerial experience and leadership skills. Think about times when you successfully guided a team through challenges or improved service delivery. This will show them you can lead effectively.
✨Build Rapport with Stakeholders
Since building relationships is key in this role, think of ways you've fostered strong connections with customers and internal teams. Be ready to share specific instances where your communication and negotiation skills made a difference.
✨Safety First
Familiarise yourself with safety regulations and company policies related to the field service industry. Be prepared to discuss how you've ensured compliance in previous roles, as this will demonstrate your commitment to safety and operational excellence.