At a Glance
- Tasks: Coordinate service schedules and ensure customer satisfaction through effective communication.
- Company: Join Bobcat, a global leader in engineering powerful machines.
- Benefits: Enjoy a contributory pension, enhanced parental policies, and 23 days holiday.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers and solving problems every day.
- Qualifications: Strong IT skills, excellent communication, and customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
We are Bobcat. A community powered by people. Across 16 countries and 50 nationalities, we have over 2,500 employees, 300 dealers in EMEA and a world-class innovation centre that’s breaking new ground every day. We’ve been engineering powerful machines and transforming how the world works for more than 60 years. From construction to agriculture, our products make an impact. We empower people to accomplish more, and we’re proud of that. It’s our people that make it possible. We value the skill and expertise that surrounds us. As part of our team, you’ll find career opportunities that will challenge, inspire, and reward you. We believe that together we can unearth something extraordinary.
As a Service Coordinator at Rushlift, you will provide efficient coordination of engineers and service schedules, ensuring customer satisfaction through accurate logging, communication, and timely resolution of service issues.
We’re Looking For Someone Who:
- To answer and log customer breakdowns and defects on the operating system
- Ensure all data is accurately recorded and communicated to relevant stakeholders
- Prioritise, allocate and distribute work to the Field Service Engineers
- Ensure job completion within customer SLAs and internal KPIs
- Organise and adjust service schedules as required
- Co‑ordinate follow up work and ensure timely resolution
- Prepare repair quotations and estimates
- Order parts in collaboration with engineers and the parts department
- Manage and distribute work to sub-contractors as necessary
What Sets You Apart:
- A good knowledge of IT is essential.
- Ability to multi‑task efficiently is a requirement
- Good communication skills are essential
- Experience of dealing with customers and providing excellent customer service
- Problem solving skills are essential with the ability to adapt quickly
What You Get In Return:
- Contributory Pension Scheme
- Enhanced Parental Policies
- 23 days holiday (excluding bank holidays), rising by one day with each third completed year
- Life Assurance of 2x salary
- On‑site parking
- Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc
- Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more...
At Bobcat, we support equal opportunities, value diversity of skills, perspectives and cultures and encourage applications from candidates from all backgrounds.
Customer Services Coordinator in Northampton employer: Rushlift
At Bobcat, we pride ourselves on being a community powered by our diverse workforce, offering a dynamic work culture that fosters innovation and collaboration. As a Customer Services Coordinator, you will benefit from a supportive environment that prioritises employee growth through comprehensive training and development opportunities, alongside a competitive benefits package including a contributory pension scheme, enhanced parental policies, and an employee welfare scheme. Join us in making a meaningful impact while enjoying a fulfilling career in a company that values your contributions and promotes a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Coordinator in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rushlift. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rushlift before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Coordinator in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rushlift:Your cover letter is your chance to shine! Tell us why you want to work at Rushlift specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rushlift!
How to prepare for a job interview at Rushlift
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
