At a Glance
- Tasks: Coordinate engineers and service schedules to ensure customer satisfaction.
- Company: Join Rushlift, a dynamic company focused on excellent customer service.
- Benefits: Enjoy a contributory pension, enhanced parental policies, and 23 days holiday.
- Other info: Access discounts, counselling, and a supportive work environment.
- Why this job: Make a real difference by solving customer issues and improving service efficiency.
- Qualifications: Strong IT knowledge, excellent communication, and problem-solving skills required.
The predicted salary is between 25000 - 30000 £ per year.
As a Service Coordinator at Rushlift, you will provide efficient coordination of engineers and service schedules, ensuring customer satisfaction through accurate logging, communication, and timely resolution of service issues.
We’re Looking For Someone Who:
- To answer and log customer breakdowns and defects on the operating system.
- Ensure all data is accurately recorded and communicated to relevant stakeholders.
- Prioritise, allocate and distribute work to the Field Service Engineers.
- Ensure job completion within customer SLAs and internal KPIs.
- Organise and adjust service schedules as required.
- Co-ordinate follow up work and ensure timely resolution.
- Prepare repair quotations and estimates.
- Order parts in collaboration with engineers and the parts department.
- Manage and distribute work to sub-contractors as necessary.
What Sets You Apart:
- A good knowledge of IT is essential.
- Ability to multi-task efficiently is a requirement.
- Good communication skills are essential.
- Experience of dealing with customers and providing excellent customer service.
- Problem solving skills are essential with the ability to adapt quickly.
What You Get In Return:
- Contributory Pension Scheme.
- Enhanced Parental Policies.
- 23 days holiday (excluding bank holidays), rising by one day with each third completed year.
- Life Assurance of 2x salary.
- On-site parking.
- Employee Welfare Scheme - Vouchers for birthdays/weddings/children/studies/long service etc.
- Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more...
Customer Service Coordinator in Northampton employer: Rushlift Ltd
Rushlift Ltd is an exceptional employer, offering a dynamic work environment where engineers can thrive in servicing and maintaining a diverse fleet of materials handling equipment. With a strong emphasis on employee growth, we provide ongoing training and development opportunities, ensuring our team members are equipped with the latest skills and knowledge. Located in the UK, our commitment to health and safety, coupled with a supportive culture, makes Rushlift a rewarding place to build a meaningful career.
