Support Worker - Matthews Unit – Matthews Neuro-Rehabilitation Specialist Unit in Loughborough

Job Description: Support Worker

Pay: £12.74per hour

Location: Matthews Neuro-Rehabilitation Specialist Unit, Epinal Way Care Centre, Loughborough

Shifts: 34.5 hours per week (shift-based rota over 7 days including weekends and public holidays)

As a Support Worker with Rushcliffe Care Group, you will be part of the team responsible for delivering safe, effective, and person-centred care. Your role will have a direct impact on the quality of life and outcomes for the service users you support.

We provide a structured induction and ongoing support to ensure you are confident and effective in your role.

You will have access to training and opportunities to develop within a well-established organisation.

You will be part of a team where your contribution has a direct impact on service user experience.

Join Rushcliffe Care Group and help us provide exceptional care and support to our residents. With over 35 years of experience, we are committed to delivering high-quality care to some of the most vulnerable members of our community, creating a safe, welcoming, and supportive environment for all.

All roles are subject to an enhanced DBS check, the cost of which is covered by Rushcliffe Care.

Responsibilities

As a Support Worker at Rushcliffe Care Group, your primary responsibility will be to provide physical, social, and psychological care to our service users. You will work closely with healthcare team leaders to ensure the well-being and dignity of individuals we support. Your key responsibilities will include:

• Promoting the dignity and independence of individuals we support, considering their unique needs and backgrounds.
• Assisting with daily activities such as personal care, meal times, and social interactions, while encouraging freedom of choice.
• Participating in social activities, outings, and hobbies, helping to create a vibrant and engaging atmosphere for those in our care.
• Providing emotional and psychological support through active listening, conversation, and 1-to-1 activities.
• Maintaining accurate documentation of care provided and reporting any changes in a service user’s physical or emotional state.
• Adhering to health and safety regulations, ensuring a safe and clean environment for both service users and staff.
• Undertaking training and development opportunities, including completing the Care Certificate within the probationary period.

About You

To succeed in this role, you will need:

You have a basic understanding of care and safe working practices, with a positive approach to supporting individuals and promoting their wellbeing, or are willing to develop these skills.

You are able to follow instructions, work as part of a team, and support others to maintain standards.

You are reliable, organised, and able to work in a fast-paced environment.

You take pride in maintaining cleanliness and supporting a safe working environment.

You communicate clearly and understand the importance of your role within a care setting.

Join the Rushcliffe Care Group and play an important role in providing exceptional care to our service users.

About The Service

Matthews Neuro-Rehabilitation Specialist Unit is a 38 bedded unit offering a Multi-Disciplinary approach. We offer person-centred care and support for individuals with acquired and traumatic brain injury, progressive neurological conditions, spinal cord injuries and palliative care.

You will be part of a multidisciplinary team including nursing, psychiatry, psychology, and allied health professionals, working together to deliver structured, recovery-focused care in a safe and therapeutic environment.

What We Offer

• We provide a structured induction and ongoing clinical support to ensure you are confident and effective in your role.
• You will receive supervision, training, and opportunities to develop within a growing service, including progression into leadership roles.
• You will be part of a new service where standards, culture, and practice are being actively shaped, giving you the opportunity to contribute and influence how the service develops.

What Our Values Mean In Practice

At Rushcliffe Care Group, our values guide everything we do. Through Reputable Care, we provide safe, high-quality support that promotes the wellbeing and independence of our service users. We show Respect and Compassion by treating everyone with dignity, kindness, and understanding. Robust Communication helps us work effectively with colleagues, families, and healthcare professionals to ensure the best outcomes. Our Real Commitment is demonstrated through reliability, professionalism, and a dedication to delivering person-centred care every day.

Equal Opportunities Statement

Rushcliffe Care Group is committed to being an equal opportunities employer. We value diversity and are dedicated to creating an inclusive workplace where all individuals are treated with dignity and respect, in line with the Equality Act 2010. We encourage applications from all sections of the community, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Employment decisions are based on individual merit, qualifications, and the needs of the service. Some roles may have specific requirements, such as physical ability or effective communication in English, due to the nature of the care we provide. These requirements are in place to ensure the safety and well-being of our service users and are applied fairly and proportionately. To support our commitment to equal opportunities, we may collect diversity data as part of the application process. This information is used for monitoring purposes only, is anonymised where appropriate, and does not form part of the selection process.

If you require any adjustments to the recruitment process, please let us know so we can support you.

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