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- Tasks: Provide first-line IT support and manage user accounts across multiple sites.
- Company: Join Rushcliffe Care Group, a leader in compassionate care for over 35 years.
- Benefits: Enjoy a competitive salary, mileage reimbursement, and a supportive work environment.
- Why this job: Make a real impact while developing your tech skills in a caring community.
- Qualifications: Basic IT knowledge, strong communication skills, and a full UK driving licence required.
- Other info: All roles are subject to an enhanced DBS check, cost covered by the company.
The predicted salary is between 24000 - 30000 £ per year.
Loughborough
Posted 24 day ago
£28,000.00-£30,000.00 per year
37.5
Full Time, Perm
Location: Thorpe House, Rushcliffe Care Head Office (Thorpe Site)
Salary: £28,000.00-£30,000.00 per year dependent on experience
Hours: Full-time, (37.5hrs) office-based with multi-site responsibilities
About Rushcliffe Care Group
With over 35 years of experience, Rushcliffe Care Group provides specialist care to some of the most vulnerable people in society. Our services span a range of residential, nursing, and specialist care homes across the UK, and we pride ourselves on delivering care that reflects our values: Reputable Care, Respect and Compassion, Robust Communication, and Real Commitment.
About the Role
We’re looking for a Junior IT Technician to join our team. This is a hands-on, multi-site role that’s ideal for someone with a strong interest in technology and a willingness to learn. You’ll be the first point of contact for IT issues, helping staff across the group with hardware, software, and network queries. You’ll also support the configuration and rollout of IT equipment, manage user accounts, and maintain accurate records of IT assets.
You’ll be expected to travel to different locations as needed, so a full UK driving licence and access to your own vehicle is essential. (Mileage paid)
Key responsibilities include:
- First-line support for IT queries via helpdesk, phone, and in-person
- Installing and maintaining desktops, laptops, printers, and mobile devices
- Supporting user account management in Microsoft 365, Active Directory, and other platforms
- Escalating issues appropriately and ensuring clear communication with users
- Contributing to IT projects and maintaining documentation
About You
We’re looking for someone with:
- A basic understanding of IT systems, networks, and troubleshooting
- Confidence working with Windows OS, Microsoft 365, and mobile devices
- A helpful, patient approach with strong communication skills
- A willingness to learn and develop in the role
- A full UK driving licence and use of a car
Experience in an IT support role and knowledge of Active Directory, MDM platforms, or website content updates would be a bonus but not essential.
Join our team at Rushcliffe Care Group and help us continue to provide exceptional care and service to our residents.
You will be joining Rushcliffe Care, a company with over 35 years of experience in offering the highest levels of care to our most vulnerable in society.
Our core values, Reputable Care, Respect and Compassion, Robust Communication and Real Commitment are at the heart of everything we do.
Start making a difference with your career today.
All roles are subject to an enhanced DBS check, the cost of which is covered by Rushcliffe Care.
Rushcliffe Care Group is committed to being an equal opportunities employer. We value diversity and are dedicated to creating an inclusiveworkplace where all individuals are treated with dignity and respect, in line with the Equality Act 2010.We encourage applications from all sections of the community, regardless of age, disability, gender reassignment, marriage or civil partnershipstatus, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Employment decisions are based on individual merit,qualifications, and the needs of the service.Some roles may have specific requirements, such as physical ability or effective communication in English, due to the nature of the care weprovide. These requirements are in place to ensure the safety and well-being of our service users and are applied fairly and proportionately.To support our commitment to equal opportunities, we may collect diversity data as part of the application process. This information is used formonitoring purposes only, is anonymised where appropriate, and does not form part of the selection process.If you require any adjustments to the recruitment process, please let us know so we can support you.
For additional information regarding this role contact the HR Team on 01509 219 605
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Junior IT Technician – Epinal Way Care Centre employer: Rushcliffe Care Group
Contact Detail:
Rushcliffe Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Technician – Epinal Way Care Centre
✨Tip Number 1
Familiarise yourself with the specific IT systems and software mentioned in the job description, such as Microsoft 365 and Active Directory. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Showcase your communication skills by preparing to discuss how you've effectively resolved IT issues in the past. Being able to articulate your problem-solving process will highlight your suitability for the first-line support aspect of the job.
✨Tip Number 3
Since this role involves travelling to different sites, ensure you have a reliable means of transport and be ready to discuss your availability for travel during the interview. This shows your commitment and flexibility, which are key traits for this position.
✨Tip Number 4
Research Rushcliffe Care Group's values and think about how your personal values align with theirs. Be prepared to share examples of how you embody these values in your work, as cultural fit is often just as important as technical skills.
We think you need these skills to ace Junior IT Technician – Epinal Way Care Centre
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Junior IT Technician at Rushcliffe Care Group. Familiarise yourself with their core values and how they relate to the role.
Tailor Your CV: Highlight relevant experience in IT support, especially any familiarity with Windows OS, Microsoft 365, and troubleshooting. Make sure to emphasise your communication skills and willingness to learn.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for technology and your commitment to providing excellent support. Mention specific examples of how you've helped others with IT issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in an IT role.
How to prepare for a job interview at Rushcliffe Care Group
✨Show Your Technical Knowledge
Brush up on your understanding of IT systems, networks, and troubleshooting. Be prepared to discuss your experience with Windows OS, Microsoft 365, and any other relevant technologies during the interview.
✨Demonstrate Communication Skills
Since you'll be the first point of contact for IT issues, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, as you may need to assist staff who aren't tech-savvy.
✨Highlight Your Willingness to Learn
Rushcliffe Care Group values a helpful and patient approach. Emphasise your eagerness to learn and develop in the role, and share examples of how you've adapted to new technologies or challenges in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot an IT issue or manage user accounts, and think through how you would handle these situations effectively.
