At a Glance
- Tasks: Support the IT Operations team and assist with service desk tasks and technical projects.
- Company: Join Rushcliffe Borough Council, a community-focused organisation making a difference.
- Benefits: Gain valuable experience, training opportunities, and a supportive work environment.
- Other info: Flexible working hours and opportunities for personal development.
- Why this job: Kickstart your IT career while helping the community and learning essential skills.
- Qualifications: Interest in ICT, basic computer skills, and a willingness to learn.
The predicted salary is between 18000 - 25000 £ per year.
Service Desk
- Assist the Operations team in meeting the defined SLA’s and where these are breached, escalate appropriately.
- Maintain and update the ICT Asset Database, including accurate records on joiners and leavers.
- Ensure calls are logged and updated on the Halo Service Desk tool.
- Follow the ITIL framework to deal with user enquiries.
- The building and decommissioning of laptops and Android devices.
- Fixing and replacing parts on RBC devices.
Operations
- Learn and complete daily operations checks to ensure systems are working correctly.
- Communicate regularly with the ICT Assistant Operations Manager regarding the current status of tickets and elevate any aging tickets.
Manual Operations
- Installation of desk with monitors, power bricks and RJ45 connectors.
- Disposal of ICT equipment in line with policy, ensuring a Wee certification is obtained.
- Cabling and moving larger items including MFDs, servers, switches and data cabinets are dealt with in an appropriate manner to protect against data loss.
Customer Services
- Always establish and portray a professional image of the department with a ‘can do’ attitude, setting expectations appropriately for the resolution of issues while demonstrating the willingness to go the extra mile.
Knowledge Base
- Create and amend necessary support documentation to ensure known errors and troubleshooting guidance is recorded, assisting colleagues in the resolution of ICT issues and maintaining a foundation of appropriate technical knowledge.
Technical Projects
- Assist with carrying out technical project work, including the Annual Replacement Programme, ensuring targets are met and deliverables are to the required quality and standard.
Administration
- Assist with purchasing of consumable ICT items ensuring specifications are in line with standards laid down by ICT.
- Assist in taking notes and following up actions from the ICT management team.
Training
- Actively participate in your own development plan agreed with your line manager and the assessor from the training provider.
- Achieve personal development targets agreed with your line manager.
- Complete and undertake mandatory Rushcliffe Borough Council training.
- Complete ITIL Foundation.
- Complete CompTIA A+ training.
Other Duties
- Carry out any other duties that are reasonably required and not exceeding the grading of the post.
- Attend evening meetings and/or work outside normal office hours where applicable.
- Must have a driver’s licence and access to a car for work use.
- Working hours: fixed to 9 am to 5 pm shifts, but flexible hours may be required.
Essential
- Interest in working in an ICT environment.
- Interest in computer equipment and software and how to troubleshoot problems.
- Can use basic functions of a laptop and mobile phone.
Desirable
- Understanding of networking and help desks.
- Working knowledge of computer equipment and software currently in use within a corporate environment, including MS 365 tools and experience with Windows 11.
- Experience in a customer-facing role.
Knowledge – Essential
- IT literate (e.g., word processing, databases, spreadsheets, internet).
- Confident using computer equipment.
Knowledge – Desirable
- Knowledge of internet technology.
- Knowledge of local authority procedures.
Personal Qualities
- Flexible, hard-working.
- Ability to work on own initiative and to follow management instructions.
- A professional approach.
- Excellent communication skills.
- Customer focused.
- Ability to work as part of a team.
- Think out of the box and approach issues from different angles to reach the desired outcome.
- Demonstrate a high level of organisational skills.
- Show enthusiasm for IT related issues.
Physical Requirements
- Physically capable of lifting reasonably heavy boxes and/or equipment after appropriate manual handling training.
- Must be able to use step ladders.
Special Working Conditions
- Able to work out of hours if required.
- Must have a full driving licence and a car, GCSEs in Maths and English at level 4-9 or C/4 or above.
IT Operations Apprentice (Rushcliffe Borough Council) in West Bridgford employer: Rushcliffe Borough Council
Rushcliffe Borough Council is an excellent employer that prioritises employee development and offers a supportive work culture. As an IT Operations Apprentice, you will benefit from hands-on experience in a dynamic ICT environment, with opportunities for training in ITIL and CompTIA A+, all while contributing to meaningful projects that enhance local services. The council promotes a collaborative atmosphere where your contributions are valued, making it an ideal place for those looking to grow their careers in technology.
Contact Details:
Rushcliffe Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Apprentice (Rushcliffe Borough Council) in West Bridgford
✨Tip Number 1
Get familiar with the Halo Service Desk tool before your interview. Knowing how to log and update calls will show you're ready to hit the ground running. Plus, it’ll give you a leg up when discussing your potential role!
✨Tip Number 2
Brush up on your ITIL framework knowledge. Understanding how to manage user enquiries and service levels is key for this role. We recommend checking out some online resources or courses to get a solid grasp of the basics.
✨Tip Number 3
Show off your customer service skills! Be prepared to share examples of how you've gone the extra mile in previous roles. This will highlight your 'can do' attitude and fit perfectly with the professional image they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Operations Apprentice (Rushcliffe Borough Council) in West Bridgford
Some tips for your application 🫡
Show Your Enthusiasm for IT:Let us see your passion for all things tech! Mention any relevant experiences or projects that showcase your interest in ICT. We love candidates who are eager to learn and grow in the field.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Use keywords from the posting, like 'customer-focused' and 'team player', to show you’re a perfect fit for our team.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This helps us understand your potential quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rushcliffe Borough Council
✨Know Your ITIL Basics
Make sure you brush up on the ITIL framework before your interview. Understanding how to manage service requests and incidents will show that you're ready to hit the ground running in the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've handled customer enquiries in the past. Highlight your 'can do' attitude and any experiences where you went the extra mile for a customer.
✨Familiarise Yourself with Tools
Get to know the Halo Service Desk tool and any other relevant software like MS 365 and Windows 11. Being able to discuss these tools confidently will demonstrate your readiness to engage with the technical aspects of the job.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face in the role, such as troubleshooting a device or managing an ageing ticket. Practising your responses will help you articulate your thought process during the interview.
