At a Glance
- Tasks: Join a dynamic team to deliver excellent customer service in various ways.
- Company: Rushcliffe Borough Council, committed to flexibility and community support.
- Benefits: Flexible working, reduced leisure centre fees, free parking, and a local government pension.
- Other info: Embrace a flexible work environment with opportunities for career growth.
- Why this job: Gain invaluable experience in customer service while making a real difference in the community.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24000 - 25989 £ per year.
Closing Date: Sunday 11th July 2026 Midnight
Interview date: Thursday 23rd July 2026
Hours: 37 hours per week
We are looking for an enthusiastic, committed and customer focused individual to be part of a dynamic customer service team, to help deliver our services in person, over the telephone and digitally.
What do we do?
The Customer Services team are the first point of contact for all Borough Council related enquiries. Excellent communication and IT skills are essential as we talk daily to customers and often have to explain complex procedures.
What will you do?
With previous experience in dealing directly with the general public or customers within the public or private sector, you will have an excellent understanding of the principles of customer service excellence and a willingness to learn new skills. You will have the ability to assimilate the knowledge and undertake the training required to be a point of contact for a wide range of council services with an awareness of other services offered by partner agencies. You will be required to understand and explain detailed issues ensuring an excellent service is delivered to customers. This position will provide an invaluable opportunity for anyone who has experience within a customer service environment and who is interested in pursuing their career in this field.
What can we offer?
- Reduced membership fees of the council’s leisure centres
- Free car parking
- Flexible-working opportunities
- Local Government pension scheme
Rushcliffe Borough Council supports flexible and part-time working in line with the needs of the business. We are an organisation that already embraces flexibility with our Smarter Ways of Working policy allowing remote working as standard, supporting the mix of talent and experience we need.
If you feel you have the qualities outlined in the above post please apply using our online application, with the option of uploading your CV, job description, person specification and an application pack with further details.
If you would like an informal discussion about the post, please ring the customer service team leaders; Carly Watson on 0115 914 8509 or Helena Staniland on 0115 914 8508.
Customer Service Advisor in Nottingham employer: Rushcliffe Borough Council
Rushcliffe Borough Council is an excellent employer that prioritises employee well-being and professional growth. With flexible working opportunities, a supportive work culture, and benefits such as reduced leisure centre membership fees and free car parking, we create an environment where our Customer Service Advisors can thrive while making a meaningful impact in the community.
Contact Details:
Rushcliffe Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rushcliffe Borough Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rushcliffe Borough Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rushcliffe Borough Council:Your cover letter is your chance to shine! Tell us why you want to work at Rushcliffe Borough Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rushcliffe Borough Council!
How to prepare for a job interview at Rushcliffe Borough Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
