At a Glance
- Tasks: Support the IT Operations team and assist with service desk tasks and technical projects.
- Company: Rushcliffe Borough Council, committed to community service and professional growth.
- Benefits: Gain valuable experience, training opportunities, and a supportive work environment.
- Other info: Flexible working hours and opportunities for personal development.
- Why this job: Kickstart your IT career while making a difference in your local community.
- Qualifications: Interest in ICT, basic computer skills, and a willingness to learn.
The predicted salary is between 18000 - 25000 £ per year.
Service Desk
- Assist the Operations team in meeting the defined SLA’s and escalate appropriately where these are breached.
- Maintain and update the ICT Asset Database, including accurate records on joiners and leavers.
- Ensure calls are logged and updated on the Halo Service Desk tool.
- Follow the ITIL framework to deal with user enquiries.
- Build and decommission laptops and Android devices.
- Fix and replace parts on RBC devices.
Operations
- Learn and complete daily operations checks to ensure systems are working correctly.
- Communicate regularly with the ICT Assistant Operations Manager regarding the current status of tickets and elevate any aging tickets.
Manual Operations
- Installation of desks with monitors, power bricks, and RJ45 connectors.
- Disposal of ICT equipment in line with policy, ensuring a WEEE certification is obtained.
- Cabling and moving larger items including MFDs, servers, switches, and data cabinets in an appropriate manner to protect against data loss.
Customer Services
- Establish and portray a professional image of the department with a ‘can do’ attitude, setting expectations appropriately for the resolution of issues while demonstrating the willingness to go the extra mile.
Knowledge Base
- Create and amend necessary support documentation to ensure known errors and troubleshooting guidance is recorded, assisting colleagues in the resolution of ICT issues and maintaining a foundation of appropriate technical knowledge.
Technical Projects
- Assist with carrying out technical project work, including the Annual Replacement Programme, ensuring targets are met and deliverables are to the required quality and standard.
Administration
- Assist with purchasing of consumable ICT items ensuring specifications are in line with standards laid down by ICT.
- Assist in taking notes and following up actions from the ICT management team.
Training
- Actively participate in your own development plan agreed with your line manager and the assessor from the training provider.
- Achieve personal development targets agreed with your line manager.
- Complete and undertake mandatory Rushcliffe Borough Council training.
- Complete ITIL Foundation.
- Complete CompTIA A+ training.
Other Duties
- Carry out any other duties that are reasonably required and not exceeding the grading of the post.
- Attend evening meetings and/or work outside normal office hours where applicable.
- Must have a driver’s licence and access to a car for work use.
- Working hours: fixed to 9 am to 5 pm shifts, but flexible hours may be required.
Essential
- Interest in working in an ICT environment.
- Interest in computer equipment and software and how to troubleshoot problems.
- Can use basic functions of a laptop and mobile phone.
Desirable
- Understanding of networking and help desks.
- Working knowledge of computer equipment and software currently in use within a corporate environment, including MS 365 tools and experience with Windows 11.
- Experience in a customer-facing role.
Knowledge – Essential
- IT literate (e.g., word processing, databases, spreadsheets, internet).
- Confident using computer equipment.
Knowledge – Desirable
- Knowledge of internet technology.
- Knowledge of local authority procedures.
Personal Qualities
- Flexible, hard-working.
- Ability to work on own initiative and to follow management instructions.
- A professional approach.
- Excellent communication skills.
- Customer focused.
- Ability to work as part of a team.
- Think out of the box and approach issues from different angles to reach the desired outcome.
- Demonstrate a high level of organisational skills.
- Show enthusiasm for IT related issues.
Physical Requirements
- Physically capable of lifting reasonably heavy boxes and/or equipment after appropriate manual handling training.
- Must be able to use step ladders.
Special Working Conditions
- Able to work out of hours if required.
- Must have a full driving licence and a car, GCSEs in Maths and English at level 4-9 or C/4 or above.
IT Operations Apprentice (Rushcliffe Borough Council) employer: Rushcliffe Borough Council
Rushcliffe Borough Council is an excellent employer for those seeking to kickstart their career in IT operations. With a strong commitment to employee development, you will have access to comprehensive training opportunities, including ITIL Foundation and CompTIA A+ certifications, all within a supportive work culture that values teamwork and professional growth. Located in a vibrant community, the council offers a flexible working environment and the chance to make a meaningful impact on local services while enjoying a balanced work-life dynamic.
Contact Details:
Rushcliffe Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Apprentice (Rushcliffe Borough Council)
✨Tip Number 1
Get familiar with the Halo Service Desk tool before your interview. Knowing how to log and update calls will show you're ready to hit the ground running. Plus, it’ll give you a leg up when discussing your potential role!
✨Tip Number 2
Brush up on your ITIL framework knowledge. Understanding how to handle user enquiries and service management will impress the hiring team. We want to see that you can follow processes and keep things running smoothly!
✨Tip Number 3
Show off your customer service skills! Be prepared to discuss how you’ve gone the extra mile in past roles. A ‘can do’ attitude is key, so think of examples where you’ve resolved issues effectively.
✨Tip Number 4
Don’t forget to highlight your enthusiasm for IT! Share any personal projects or experiences with computer equipment and software. We love seeing candidates who are genuinely excited about technology and eager to learn more.
We think you need these skills to ace IT Operations Apprentice (Rushcliffe Borough Council)
Some tips for your application 🫡
Show Your Enthusiasm for IT:Let us see your passion for all things tech! In your application, mention any relevant experiences or projects that showcase your interest in ICT. We love candidates who are eager to learn and grow in the field.
Tailor Your Application:Make sure to customise your application to highlight how your skills align with the job description. Use keywords from the posting, like 'customer-focused' and 'professional image', to show you understand what we're looking for.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your sentences are easy to read. This will help us get a good sense of who you are!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rushcliffe Borough Council
✨Know Your ITIL Basics
Make sure you brush up on the ITIL framework before your interview. Understanding how it applies to service desk operations will show that you're serious about the role and ready to tackle user enquiries effectively.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. This role is all about maintaining a professional image and having a 'can do' attitude, so be ready to discuss how you've gone the extra mile for customers.
✨Familiarise Yourself with the Tools
Get to know the Halo Service Desk tool and any other relevant software like MS 365 and Windows 11. Being able to talk about your experience with these tools will demonstrate your readiness to hit the ground running.
✨Demonstrate Your Team Spirit
This position requires working closely with the ICT Assistant Operations Manager and the rest of the team. Be prepared to share how you've collaborated with others in previous roles and how you can contribute to a positive team environment.
