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- Tasks: Be the friendly face of our practice, helping patients with appointments and queries.
- Company: Join Rushbottom Lane Surgery, a caring team serving 20,000 patients in Benfleet.
- Benefits: Enjoy NHS pension scheme, health service discounts, and flexible hours.
- Why this job: Make a real impact on patient experiences while working in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential; healthcare experience is a plus.
- Other info: This role requires a DBS check due to patient interaction.
Rushbottom Lane Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 20 hours per week, covering Wednesday pm, Thursday all day & Friday pm.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
The main responsibilities of the role include:
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Greeting and directing all patients.
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Making appointments.
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Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
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Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
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Advising patients of practice procedures.
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Registering new patients.
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Accurately maintaining patient database and records, photocopying, filing and scanning.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
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Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
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Experience of working with the general public, being sensitive and empathic in distressing situations.
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Ability to work as part of a team.
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Strong IT and administration skills, with a high level of accuracy and attention to detail.
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Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Rushbottom Lane Surgery is based Benfleet. There are 2 practices within Rushbottom Lane and we have around 20,000 patients. We offer the NHS pension scheme and health service discounts.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist / Care Navigator employer: Rushbottom Lane Surgery, Dr Khan & Partners
Contact Detail:
Rushbottom Lane Surgery, Dr Khan & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Care Navigator
✨Tip Number 1
Familiarize yourself with the specific services and procedures of Rushbottom Lane Surgery. Understanding the practice's operations will help you answer patient queries more effectively and demonstrate your proactive approach during the interview.
✨Tip Number 2
Highlight any previous experience you have in customer service or healthcare settings. Be prepared to share specific examples of how you've handled challenging situations, as this will showcase your ability to remain calm and caring under pressure.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios with friends or family. This can help you feel more comfortable when discussing sensitive topics or dealing with distressed patients, which is crucial for this role.
✨Tip Number 4
Research common IT systems used in medical practices, such as patient management software. Being knowledgeable about these tools will not only boost your confidence but also show that you're ready to hit the ground running.
We think you need these skills to ace Receptionist / Care Navigator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Receptionist / Care Navigator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or healthcare settings. Mention specific examples where you demonstrated strong communication skills and the ability to handle sensitive situations.
Showcase Your Skills: Make sure to highlight your IT and administration skills in your application. Provide examples of how you've maintained records accurately and worked under pressure in past roles.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the practice. Mention why you want to work at Rushbottom Lane Surgery and how you align with their values and patient care approach.
How to prepare for a job interview at Rushbottom Lane Surgery, Dr Khan & Partners
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the opportunity to work with patients. Highlight your proactive attitude and how it aligns with the practice's values.
✨Demonstrate Communication Skills
Prepare examples of how you've effectively communicated with patients or clients in previous roles. This could include handling complaints or providing information clearly and empathetically.
✨Highlight Teamwork Experience
Discuss your experience working as part of a team, especially in high-pressure environments. Share specific instances where you collaborated with colleagues to improve patient care or streamline processes.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may assess your ability to handle difficult situations, such as dealing with upset patients or managing multiple tasks simultaneously. Practice your responses to demonstrate your calm and caring approach.
