At a Glance
- Tasks: Welcome clients, manage bookings, and keep our salon running smoothly.
- Company: Join RUSH Hair & Beauty, a vibrant salon with a friendly atmosphere.
- Benefits: Earn £12.21/hour, enjoy discounts, and 28 days annual leave.
- Other info: Opportunities for career growth and fun events like the RUSH Oscars!
- Why this job: Be the face of our salon and create memorable experiences for clients.
- Qualifications: Customer service experience and a friendly, organised personality.
RUSH Hair & Beauty is currently seeking a friendly and customer-focused part-time Front of House to join our team in Stratford. As our Front of House, you will be an important member of our salon, providing exceptional customer service and creating a welcoming and professional environment for our clients.
Part Time (20 hours) including weekends.
Your responsibilities will include:
- Greeting clients
- Assisting with booking appointments
- Managing the salon's schedule
- Answering phone calls and emails
- Handling client inquiries
- Maintaining a clean and organised reception area
- Supporting the salon team with administrative tasks
Qualifications:
- Previous experience in a customer service or front of house role, preferably in a salon or beauty spa
- Excellent customer service and communication skills
- Ability to multitask and handle various administrative tasks
- Strong organizational and time management skills
- Friendly and welcoming personality
- Proficient computer skills and familiarity with booking systems is advantageous
- Professional appearance and demeanor
Benefits:
- £12.21 per hour
- 40% discount for friends & family on all hair and beauty services
- Up to 20% discount on all professional homecare products
- 28 days annual leave inclusive of bank holidays, pro rata
- Career progression for superstars (Management, Head Office, Recruitment, Training & more)
- Not to forget the annual RUSH Oscars Awards!
Front of House / Receptionist - Stratford in Stratford-upon-Avon employer: Rush Hair Ltd
RUSH Hair & Beauty is an exceptional employer that prioritises a friendly and supportive work environment in Stratford. With competitive pay, generous discounts on services and products, and clear pathways for career progression, we empower our team members to thrive and excel in their roles. Join us to be part of a vibrant culture that celebrates achievements, including our annual RUSH Oscars Awards, making every day at work rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House / Receptionist - Stratford in Stratford-upon-Avon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rush Hair Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rush Hair Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House / Receptionist - Stratford in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rush Hair Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Rush Hair Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rush Hair Ltd!
How to prepare for a job interview at Rush Hair Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
