At a Glance
- Tasks: Welcome clients and provide top-notch customer service in a stylish salon.
- Company: Join RUSH Hair & Beauty, an award-winning brand with a vibrant culture.
- Benefits: Earn up to £12.71 per hour, enjoy discounts, and 28 days annual leave.
- Other info: Work 36 hours over 4 days, including weekends, in a fast-paced setting.
- Why this job: Kickstart your career in a dynamic environment with clear progression opportunities.
- Qualifications: Customer service experience and excellent communication skills are a must.
The predicted salary is between 25000 - 26500 £ per year.
Are you warm, organised, and passionate about delivering outstanding customer service? RUSH Hair & Beauty is looking for a friendly, customer-focused Front of House professional to join our Putney salon.
As the first point of contact for our clients, you’ll play a key role in creating a welcoming, professional, and stylish salon experience.
Hours: 36 hours - 4 days, including weekend work
The Role:
- Greeting clients and delivering exceptional customer service
- Managing appointments and maintaining the salon schedule
- Answering phone calls, emails, and client enquiries
- Supporting the salon team with administrative tasks
- Maintaining a clean, organised, and professional reception area
- Ensuring every client feels valued from arrival to departure
What We’re Looking For:
- Previous experience in a customer service or front of house role (salon or spa experience preferred)
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong organisational and time management skills
- Friendly, professional, and confident manner
- Proficient computer skills; experience with booking systems is an advantage
- Availability to work weekends
Perks & Benefits:
- Up to £12.71 per hour
- 40% friends and family discount on all hair and beauty services
- Up to 20% discount on professional homecare products
- 28 days annual leave (pro rata, inclusive of bank holidays)
- Clear career progression opportunities including Management, Head Office, Recruitment, Training and more
If you enjoy working with people, thrive in a professional salon environment, and are looking to grow your career with an award-winning brand, we would love to hear from you.
Front of House / Receptionist - Putney employer: Rush Hair Ltd
RUSH Hair & Beauty in Putney is an exceptional employer that prioritises a warm and welcoming work environment, where your passion for outstanding customer service can truly shine. With competitive pay, generous discounts on services and products, and clear pathways for career advancement, you will find ample opportunities to grow within this award-winning salon. Join a team that values your contributions and fosters a culture of support and professionalism.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House / Receptionist - Putney
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rush Hair Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rush Hair Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House / Receptionist - Putney
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rush Hair Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Rush Hair Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rush Hair Ltd!
How to prepare for a job interview at Rush Hair Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
