At a Glance
- Tasks: Manage golf reservations and deliver exceptional guest experiences at stunning hotels.
- Company: Join the Marine & Lawn Hotels & Resorts team, known for its bespoke service.
- Benefits: Enjoy discounts, pension enrolment from Day 1, and discounted hotel stays for you and your family.
- Other info: Great opportunity for career growth in a dynamic hospitality environment.
- Why this job: Be part of a passionate team creating unforgettable experiences in beautiful golfing destinations.
- Qualifications: Positive attitude, strong communication skills, and previous customer-facing experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
There has never been a better or more exciting time to join Schulte Hospitality Group and be part of the Marine & Lawn Hotels & Resorts portfolio. Do you enjoy being part of a great team and creating exceptional guest experiences? If so, we would love to hear from you. We are currently seeking a Golf Reservations Agent to join our team on a 3-month temporary contract, based at Rusacks St Andrews. This role is responsible for delivering exceptional service standards across all golf reservations processes while ensuring guest expectations are exceeded throughout the Marine & Lawn portfolio.
What Will I Be Doing?
- Answering incoming telephone calls for golf reservation enquiries across the Marine & Lawn portfolio in a timely and professional manner
- Managing email enquiries and reservation follow-ups for all hotels within the portfolio
- Undertaking arrival checks to ensure guest details are captured accurately to support exceptional guest service
- Following up on golf reservation traces and handling guest requests efficiently
- Entering and managing rooming lists
- Liaising with Golf Tour Operator (GTO) agents to obtain rooming lists and billing instructions
- Following up with guests and clients to ensure all queries are resolved appropriately
- Processing and following up on no-show charges where applicable
- Maintaining strong knowledge of all Marine & Lawn hotels and services
- Ensuring accurate use of all designated reservation systems and processes
- Maintaining organised and accurate filing systems for departmental correspondence
- Supporting all aspects of golf reservations across the portfolio
- Ensuring agreed service levels for Golf Tour Operators are achieved
- Coordinating golf group information with hotel operations teams to ensure a seamless guest experience
- Updating and maintaining accurate guest history records
- Working collaboratively with other departments to support operational success
What Are We Looking For?
- A positive attitude and passion for delivering excellent guest experiences
- Genuinely friendly and approachable personality
- Strong teamwork and communication skills
- Excellent attention to detail
- Confident IT skills
- High levels of resilience and adaptability
- Previous hotel or customer-facing experience would be advantageous
- Experience using Opera or HMS systems is essential
The Perks
- Enrolment into the pension scheme from Day 1 for eligible team members
- Access to everyday discounts from high street retailers
- Discounted hotel room rates for you and your family (T&Cs apply)
Equal Opportunities
We are committed to recruitment practices that do not discriminate against any applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, or pregnancy and maternity. We value diverse cultures, perspectives, and people as part of our core DNA.
Right to Work
In line with the Asylum and Immigration Act 1996, all applicants must have eligibility to live and work in the United Kingdom. Documentation will be required during the recruitment process.
About Us
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels set in some of the world’s most distinguished golfing destinations. Inspired by the history, heritage, and landscapes surrounding each property, we create unforgettable travel experiences rooted in service, storytelling, and adventure.
Golf Reservations Agent - Marine & Lawn Hotels & Resorts (Summer fixed term contract) in Saint Andrews employer: Rusacks St Andrews
Joining Marine & Lawn Hotels & Resorts as a Golf Reservations Agent offers you the chance to be part of a dynamic team dedicated to creating exceptional guest experiences in the stunning setting of St Andrews. With a strong emphasis on employee growth, we provide access to a pension scheme from day one, discounted hotel rates for you and your family, and a supportive work culture that values diversity and collaboration. This is an exciting opportunity to enhance your skills in a vibrant hospitality environment while contributing to memorable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Golf Reservations Agent - Marine & Lawn Hotels & Resorts (Summer fixed term contract) in Saint Andrews
✨Tip Number 1
Get to know the company! Research Marine & Lawn Hotels & Resorts and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Practice your phone skills! As a Golf Reservations Agent, you'll be answering calls all day. Try role-playing with a friend to get comfortable with common questions and how to handle them professionally.
✨Tip Number 3
Show off your teamwork spirit! During interviews or networking, share examples of how you've worked well in a team before. This will highlight your ability to collaborate effectively, which is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Marine & Lawn family.
We think you need these skills to ace Golf Reservations Agent - Marine & Lawn Hotels & Resorts (Summer fixed term contract) in Saint Andrews
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for delivering exceptional guest experiences shine through. We want to see that you genuinely care about creating memorable moments for our guests!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in customer service or hotel environments. We love seeing how your skills align with what we’re looking for in a Golf Reservations Agent.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us get a quick grasp of what you bring to the table!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rusacks St Andrews
✨Know Your Golf
Brush up on your knowledge of golf and the specific services offered by Marine & Lawn Hotels & Resorts. Being able to discuss popular courses, local golfing events, and the unique features of each hotel will show your passion and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you went above and beyond to meet guest expectations, as this role is all about creating memorable experiences for guests.
✨Familiarise Yourself with Reservation Systems
Since experience with Opera or HMS systems is essential, take some time to familiarise yourself with these platforms if you haven't already. Understanding how they work will give you a leg up during the interview and demonstrate your readiness for the role.
✨Emphasise Teamwork and Communication
This position requires strong teamwork and communication skills. Be ready to discuss how you've successfully collaborated with others in previous roles, and think of examples that showcase your ability to work well under pressure while maintaining a positive attitude.
