At a Glance
- Tasks: Lead customer support and operations for an innovative e-commerce business.
- Company: Dynamic e-commerce company focused on rural security solutions.
- Benefits: Competitive salary, flexitime, casual dress, and Christmas closure.
- Other info: Opportunity for management growth and direct access to the owner.
- Why this job: Take ownership and make a real impact in a growing business.
- Qualifications: Solid customer service experience and strong organisational skills.
The predicted salary is between 30000 - 34000 £ per year.
This is not a typical customer service role. We are an e-commerce business selling CCTV cameras directly to customers in the rural and agricultural sectors. Our customers include farmers, landowners, rural businesses, and sites that often need reliable security or monitoring in remote locations.
We are looking for someone who can take ownership, stay organised under pressure, and help improve how things are done. You’ll work directly with the owner in a growing business where priorities can change quickly, so you’ll need to be confident managing multiple tasks without dropping the ball. The role is based from our remote office location, so you must be comfortable working in a rural setting and able to drive.
The RoleYou will be responsible for:
- Answering customer calls for sales and technical support
- Managing emails, support tickets, and customer follow-ups
- Making sure nothing is missed, delayed, or left incomplete
- Handling SIM admin, returns, and other operational tasks
- Spotting problems and suggesting better ways of working
- Supporting the owner with day-to-day business priorities
- Have solid customer service experience
- Be highly organised, reliable, and detail-focused
- Be proactive and able to suggest improvements
- Be confident managing a busy and varied workload
- Be comfortable working in a fast-moving small business
- Drive, due to the remote rural office location
- Technical support background
- Experience using a ticketing system or CRM
- Experience in an e-commerce, retail, or operations-focused business
- An interest in CCTV, technology, agriculture, or rural businesses
- Real responsibility from day one
- Direct access to the business owner
- Opportunity to grow into a management role
- Flexitime
- Christmas closure
This role would suit someone who wants more than a standard customer service job and is looking for a position where they can take ownership, improve processes, and grow with the business.
Pay: £30,000.00-£34,000.00 per year
Benefits:- Casual dress
- Flexitime
- Free parking
- Are you within commuting distance of Doddington?
- Customer support/sales: 2 years (preferred)
- Driving Licence (required)
Customer Support & Operations Lead in Doddington employer: RuralView.uk
Join a dynamic e-commerce business that values innovation and personal growth, where you will have the opportunity to take ownership of your role and directly impact our operations. With a focus on rural and agricultural sectors, we offer a supportive work culture that encourages flexibility, responsibility, and continuous improvement, all while working closely with the owner in a remote setting. Enjoy benefits like flexitime, casual dress, and the chance to advance into management as you help shape the future of our company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Operations Lead in Doddington
✨Tip Number 1
Get to know the company inside out! Research their products, values, and the rural market they serve. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in customer support and operations. Highlight any relevant skills or experiences that demonstrate your ability to manage multiple tasks effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even give you tips on what the owner values most in a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support & Operations Lead in Doddington
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your solid customer service experience in your application. We want to see how you've handled customer interactions in the past, especially in fast-paced environments like e-commerce.
Be Organised and Detail-Focused:Since this role requires a high level of organisation, share examples of how you’ve managed multiple tasks without dropping the ball. We love candidates who can demonstrate their reliability and attention to detail!
Suggest Improvements:We’re looking for someone proactive who can spot problems and suggest better ways of working. In your application, don’t hesitate to mention any improvements you’ve implemented in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RuralView.uk
✨Know Your Customer
Familiarise yourself with the unique needs of customers in rural and agricultural sectors. Understand how CCTV can benefit them, and be ready to discuss specific scenarios where your support could make a difference.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your ability to manage multiple tasks effectively. Think of times when you successfully juggled various responsibilities without missing a beat, especially in a fast-paced environment.
✨Be Proactive with Solutions
Come prepared with ideas on how to improve customer support processes. Highlight any past experiences where you identified problems and implemented successful changes, showing that you’re not just reactive but also proactive.
✨Emphasise Your Technical Know-How
If you have experience with ticketing systems or CRM software, make sure to mention it. Discuss any technical support background you have, especially related to e-commerce or technology, as this will be crucial for the role.
