At a Glance
- Tasks: Lead customer support and operations for an innovative e-commerce business.
- Company: Dynamic e-commerce company focused on rural security solutions.
- Benefits: Competitive salary, flexitime, casual dress, and Christmas closure.
- Other info: Opportunity for management growth and direct access to the owner.
- Why this job: Take ownership and make a real impact in a growing business.
- Qualifications: Solid customer service experience and strong organisational skills.
The predicted salary is between 30000 - 34000 £ per year.
This is not a typical customer service role. We are an e-commerce business selling CCTV cameras directly to customers in the rural and agricultural sectors. Our customers include farmers, landowners, rural businesses, and sites that often need reliable security or monitoring in remote locations. We are looking for someone who can take ownership, stay organised under pressure, and help improve how things are done. You’ll work directly with the owner in a growing business where priorities can change quickly, so you’ll need to be confident managing multiple tasks without dropping the ball. The role is based from our remote office location, so you must be comfortable working in a rural setting and able to drive.
The Role
- Answering customer calls for sales and technical support
- Managing emails, support tickets, and customer follow-ups
- Making sure nothing is missed, delayed, or left incomplete
- Handling SIM admin, returns, and other operational tasks
- Spotting problems and suggesting better ways of working
- Supporting the owner with day-to-day business priorities
You Must
- Have solid customer service experience
- Be highly organised, reliable, and detail-focused
- Be proactive and able to suggest improvements
- Be confident managing a busy and varied workload
- Be comfortable working in a fast-moving small business
- Drive, due to the remote rural office location
Ideal Experience
- Technical support background
- Experience using a ticketing system or CRM
- Experience in an e-commerce, retail, or operations-focused business
- An interest in CCTV, technology, agriculture, or rural businesses
What You Get
- Real responsibility from day one
- Direct access to the business owner
- Opportunity to grow into a management role
- Flexitime
- Christmas closure
This role would suit someone who wants more than a standard customer service job and is looking for a position where they can take ownership, improve processes, and grow with the business.
Pay: £30,000.00-£34,000.00 per year
Benefits:
- Casual dress
- Flexitime
- Free parking
Application question(s):
- Are you within commuting distance of Doddington?
Experience:
- Customer support/sales: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Customer Support & Operations Lead employer: RuralView.uk
Join a dynamic e-commerce business that values innovation and personal growth, where you will have the opportunity to take ownership of your role and directly impact operations from day one. With a supportive work culture that encourages flexibility and creativity, you'll thrive in a rural setting while enjoying benefits like flexitime and direct access to the owner, paving the way for your professional development into management. If you're looking for a meaningful position that goes beyond typical customer service, this is the perfect place for you.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Operations Lead
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer base. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills and experience align with the role. Highlight your customer service background and any relevant tech knowledge to stand out.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and might even give you a heads-up on the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Customer Support & Operations Lead
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your solid customer service experience in your application. We want to see how you've handled customer interactions in the past, especially in fast-paced environments like e-commerce.
Demonstrate Organisational Skills:Since this role requires you to manage multiple tasks without dropping the ball, give examples of how you've stayed organised under pressure. We love seeing candidates who can juggle various responsibilities effectively!
Be Proactive with Suggestions:We’re looking for someone who can spot problems and suggest better ways of working. In your application, share any experiences where you’ve improved processes or made things run smoother in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role.
How to prepare for a job interview at RuralView.uk
✨Know Your Customer
Familiarise yourself with the unique needs of customers in rural and agricultural sectors. Understand how CCTV can benefit them, and be ready to discuss specific scenarios where your support could make a difference.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your ability to manage multiple tasks effectively. Think of times when you successfully juggled various responsibilities without missing a beat, especially in a fast-paced environment.
✨Be Proactive with Solutions
During the interview, highlight instances where you've spotted problems and suggested improvements. This role values someone who can take ownership and drive change, so come armed with ideas on how to enhance customer support processes.
✨Embrace the Remote Setting
Since this role is based in a rural office, express your comfort with remote work and driving. Share any relevant experiences that showcase your adaptability and how you thrive in less conventional work environments.
