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- Tasks: Assist in delivering top-notch housing services and administrative support.
- Company: Join Rural Stirling Housing Association, dedicated to affordable homes in stunning rural Scotland.
- Benefits: Enjoy flexible working, a Group Pension Scheme, and a supportive team environment.
- Why this job: Be part of a mission-driven organisation enhancing community living and making a real impact.
- Qualifications: Experience in similar roles or transferable skills are preferred; passion for customer service is essential.
- Other info: All posts require a Basic Disclosure Check from Disclosure Scotland.
The predicted salary is between 20700 - 26100 £ per year.
We are recruiting for a Housing Services Assistant at Rural Stirling Housing Association, an ambitious, forward-thinking organisation committed to providing quality, affordable homes to tenants throughout the north and west rural Stirling Council area. A large part of our area of operation falls within the boundary of Loch Lomond & the Trossachs National Park and includes some of the most beautiful areas of Scotland.
The primary focus of the role will be to deliver exceptional front line housing services to customers, staff and stakeholders as part of the Housing & Property Services team. You will be instinctively customer focussed and have a “find a solution” attitude to ensure a positive customer experience. You will be empowered to deliver a “right first time” service for our customers, achieving creative solutions and outcomes. You will deliver excellent administrative support for colleagues to ensure the delivery of a first-class housing management service.
You will directly contribute and have a key frontline role in ensuring the housing service is of the highest quality and enhance the experience for the Association’s customers. You will have a passion for ensuring a task is done right first time and deliver excellent administrative support to the Housing Services Manager and other colleagues within your team.
Our vision is strong and attractive rural communities. Our mission is to provide affordable, high-quality housing and support community aspirations. We have ambitious plans for growth which will deliver 40 new homes over the next two years bringing much needed investment in new homes to our rural communities.
We offer a generous benefits package, including a Group Pension Scheme and Flexible and Hybrid Working. This is an exciting time to be joining our organisation. Ideal candidates will be able to demonstrate experience in similar roles or have transferrable skills that match the Job Profile and Person Specifications. Above all you will share our vision and values and be passionate about protecting and investing in our existing homes, building new affordable homes to grow and help sustain our communities and putting the customer at the heart of everything that we do.
Please note that all posts are subject to a satisfactory Basic Disclosure Check from Disclosure Scotland. If you feel that you have the skills and experience required and would like to join a well established organisation that values and puts our people first, we would like to hear from you.
Key Dates:
- Closing date for receipt of applications is 5pm on 18 June 2025
- Interviews for the post will take place on 26 June 2025
All applicants will be required to complete an application form to standardise the shortlisting and interview process. Please note that CVs will not be accepted.
STRICTLY NO AGENCIES PLEASE.
Housing Services Assistant employer: Rural Stirling Housing Association
Contact Detail:
Rural Stirling Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Assistant
✨Tip Number 1
Familiarise yourself with the specific communities that Rural Stirling Housing Association serves. Understanding the unique needs and challenges of these areas will help you demonstrate your commitment to providing exceptional housing services during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. Highlighting your 'find a solution' attitude will resonate well with the organisation's focus on delivering a positive customer experience.
✨Tip Number 3
Research the values and mission of Rural Stirling Housing Association. Be ready to discuss how your personal values align with theirs, particularly regarding community investment and affordable housing, as this will show your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your administrative skills and how they can contribute to a first-class housing management service. Think of specific tools or software you've used in the past that could be beneficial in this role, as this will demonstrate your readiness to support the team effectively.
We think you need these skills to ace Housing Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Housing Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Application Form: Since CVs are not accepted, focus on completing the application form thoroughly. Use clear and concise language to demonstrate your relevant experience and skills, ensuring you address each section of the form.
Showcase Customer Focus: Emphasise your customer service skills in your application. Provide specific examples of how you've successfully resolved issues or improved customer experiences in previous roles, as this is a key aspect of the job.
Highlight Administrative Skills: Detail your administrative capabilities, as the role requires excellent support for colleagues. Mention any relevant software or tools you are proficient in, and describe how you have contributed to efficient operations in past positions.
How to prepare for a job interview at Rural Stirling Housing Association
✨Understand the Organisation's Vision
Before your interview, take some time to research Rural Stirling Housing Association's mission and values. Understanding their commitment to providing quality, affordable homes will help you align your answers with their goals and demonstrate your passion for community service.
✨Showcase Customer-Focused Experience
As a Housing Services Assistant, you'll need to be instinctively customer-focused. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. This will highlight your ability to deliver a 'right first time' service.
✨Demonstrate Problem-Solving Skills
The role requires a 'find a solution' attitude. Think of specific instances where you've encountered challenges and how you creatively solved them. This will showcase your proactive approach and ability to enhance the customer experience.
✨Prepare for Administrative Questions
Since the position involves delivering excellent administrative support, be ready to discuss your organisational skills and any relevant software or tools you’ve used in previous roles. Highlighting your attention to detail will reassure the interviewers of your capability to support the Housing Services Manager effectively.
