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- Tasks: Lead change and improve customer service for the food and farming industry.
- Company: Join the Rural Payments Agency, making a positive impact on rural communities.
- Benefits: Flexible working, professional development, and a chance to make a real difference.
- Why this job: Be the voice of the customer and drive meaningful improvements.
- Qualifications: Passion for continuous improvement and strong communication skills.
- Other info: Dynamic role with opportunities for personal growth and learning.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about leading change and improving customer service? Do you want to help strengthen the services we provide to the food and farming industry and make a positive difference for rural communities through continuous improvement? If you do, then why not join the Rural Payments Agency and be a part of our Customer and Innovation Team as a Continuous Improvement Support Officer?
The Rural Payments Agency (RPA) is an executive agency of Defra and delivers more than £2 billion each year to farmers, landowners and rural businesses. As an Operational Delivery organisation, most of our people work directly with customers and stakeholders to provide essential services that support a healthy and sustainable rural economy.
Responsibilities
- Support and lead small improvement and change activities across Service Delivery and wider RPA, helping to deliver better services for customers.
- Act as the voice of the customer by using feedback and evidence to shape improvements and ensure changes meet customer needs.
- Run and support continuous improvement workshops and problem‑solving sessions, using data and insight to identify issues and develop practical solutions.
- Work closely with colleagues in customer contact teams and other improvement teams to share good practice and deliver consistent customer service.
- Communicate clearly with colleagues, stakeholders, and Senior Managers, using different methods to share progress, key findings, and recommendations.
- Help ensure new processes and ways of working are understood, adopted, and embedded into day‑to‑day delivery, offering subject‑matter input where needed.
- Make sound, evidence‑based decisions, escalating issues when required and helping to resolve problems in line with policy and guidance.
- Identify and manage risks, working to tight timescales while keeping accurate records and preparing any required guidance or documentation.
- Handle sensitive information appropriately, following legislation, policy, and data protection requirements.
- Work flexibly and adapt to changing priorities to deliver good outcomes for the Agency and its customers.
- Contribute to a culture of continuous improvement and lead by example. Where applicable, support others through guidance or line‑management duties.
- Take responsibility for ongoing learning and development to maintain and improve professional skills and knowledge.
Disability Confident
An employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.
Continuous Improvement Support Officer in Newcastle upon Tyne employer: Rural Payments Agency
Contact Detail:
Rural Payments Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continuous Improvement Support Officer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to the Rural Payments Agency. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show your passion for continuous improvement! When you get the chance to speak with potential employers, share specific examples of how you've led change or improved services in the past. It’s all about demonstrating your commitment to making a positive difference.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our Customer and Innovation Team at the RPA.
We think you need these skills to ace Continuous Improvement Support Officer in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for continuous improvement and customer service right from the start. Use your application to tell us why you’re excited about making a positive difference in rural communities.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the role. We want to see how your skills can help strengthen our services at the Rural Payments Agency.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your ideas and experiences, as we appreciate clarity in communication.
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Rural Payments Agency
✨Know Your Stuff
Before the interview, dive deep into the Rural Payments Agency and its role in supporting the food and farming industry. Familiarise yourself with their services and recent initiatives. This will not only show your enthusiasm but also help you connect your skills to their mission.
✨Be the Customer's Voice
Since the role focuses on improving customer service, think of examples from your past experiences where you've acted on customer feedback or led change. Prepare to discuss how you can use data and insights to shape improvements that meet customer needs.
✨Showcase Your Problem-Solving Skills
The interviewers will be keen to see how you approach challenges. Bring along a couple of specific examples where you've successfully identified issues and implemented practical solutions. Highlight your ability to run workshops or sessions that foster collaboration and innovation.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would share progress and findings with colleagues and stakeholders, ensuring everyone is on the same page and understands new processes.