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- Tasks: Lead and inspire teams to deliver high-quality services across multiple locations.
- Company: Join a dynamic organisation committed to continuous improvement and customer satisfaction.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by driving operational excellence and empowering your team.
- Qualifications: Proven leadership experience and a passion for service delivery.
- Other info: Fast-paced environment with travel opportunities and a focus on collaboration.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced and inspiring Operational Delivery leader to drive the successful delivery of key schemes and services across our Operational Delivery teams in Exeter, Bristol and Bridgwater within the Service Delivery directorate. You will take full accountability for performance, ensuring high quality service delivery to tight deadlines, meeting KPIs, and championing a culture of continuous improvement. You will play a pivotal role in securing excellent outcomes for our customers, working collaboratively with colleagues across the team and wider Agency to support the delivery of all operational commitments across the organisation. Operating in a fast paced and dynamic environment, you will balance immediate operational priorities with forward planning, guide teams through organisational and cultural change, promoting a positive, inclusive culture where individuals feel empowered, engaged and supported.
As a Senior Operational Lead, you will:
- Provide visible leadership through organisational change, offering clarity, direction and reassurance.
- Champion clear communication, collaboration and effective teamwork across all locations.
- Create a positive, inclusive and respectful culture where colleagues feel empowered, engaged and supported.
- Be accountable for the delivery of schemes and services across multiple sites, ensuring high quality outcomes for customers.
- Lead, motivate and develop teams to deliver a quality service to tight deadlines, meeting KPIs and operational commitments.
- Plan and drive performance to meet current operational needs while preparing for future work.
- Use data and insight to inform decisions, manage performance and drive continuous improvement.
- Identify, manage and mitigate operational risks.
- Coach and develop people, identifying and nurturing future talent.
- Lead on HR responsibilities at team, directorate and agency level.
- Ensure alignment of people and work to agency priorities.
- Work collaboratively with colleagues across the Agency and wider Defra Group to represent Service Delivery positively and proactively.
You will be expected to travel regularly to other RPA locations as part of the role.
Service Delivery Senior Operational Lead in Exeter employer: Rural Payments Agency
Contact Detail:
Rural Payments Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Senior Operational Lead in Exeter
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give us insights into the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and challenges. This shows we’re genuinely interested and ready to contribute to their goals.
✨Tip Number 3
Practice our leadership stories! We need to highlight how we've led teams through change and delivered results. Real examples will make us stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Service Delivery Senior Operational Lead in Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational delivery. Use keywords from the job description to show that you understand what we're looking for.
Showcase Leadership Skills: As a Senior Operational Lead, we want to see your leadership style. Share examples of how you've led teams through change and fostered a positive culture. This is your chance to shine!
Highlight Data-Driven Decisions: We love candidates who can use data to inform their decisions. Include specific instances where you've used insights to drive performance or improve service delivery. Numbers speak volumes!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Rural Payments Agency
✨Know Your Stuff
Make sure you thoroughly understand the role of a Senior Operational Lead. Familiarise yourself with key performance indicators (KPIs) and how they relate to service delivery. Be ready to discuss how you've successfully managed similar responsibilities in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style, especially in times of organisational change. Think about how you've motivated teams and fostered a positive culture in previous roles. This will demonstrate your ability to lead effectively in a dynamic environment.
✨Emphasise Collaboration
Since the role involves working across multiple locations, be prepared to talk about your experience in promoting teamwork and collaboration. Share specific instances where you’ve successfully worked with diverse teams to achieve common goals.
✨Data-Driven Decision Making
Be ready to discuss how you use data and insights to inform your decisions. Prepare examples of how you've driven continuous improvement through data analysis, and how this has positively impacted service delivery outcomes.
