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- Tasks: Lead and support teams to drive productivity and deliver high-quality services.
- Company: Join a forward-thinking agency focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by championing innovation and continuous improvement in a dynamic environment.
- Qualifications: Experience in leadership, team management, and data-driven decision-making.
- Other info: Embrace a positive work culture with strong collaboration and career development opportunities.
The predicted salary is between 40000 - 50000 £ per year.
Are you passionate about leading and supporting large teams to drive productivity? We are seeking an Operational Delivery Senior Manager to provide visible and supportive leadership and to be accountable for the delivery of high quality, customer focused services across the Agency. This role plays a key part in ensuring effective operational delivery, building capability within teams, driving continuous improvement, and supporting both current and future priorities.
As an Operational Delivery Senior Manager, you will:
- Provide visible, supportive, and inclusive leadership across teams and colleagues within RPA.
- Be accountable for delivering a high quality service that meets customer needs.
- Manage competing priorities effectively, making timely and evidence based decisions to support operational performance.
- Use data, insight, and feedback to drive performance, manage risk, and ensure consistent delivery across teams.
- Support delivery of current business priorities and future planning by understanding strategic drivers and aligning activity to the Agency Strategic Plan.
- Lead, manage, and develop teams, building capability through coaching, learning, and talent development.
- Champion and deliver innovative solutions and continuous improvement activities across the Agency.
- Promote a positive, respectful, and inclusive working culture.
- Ensure colleagues have a clear understanding of objectives, priorities, and timescales through open and effective communication.
- Build and maintain strong collaborative relationships across all grades and with internal and external stakeholders.
- Proactively lead and support teams through change, often delivering at pace.
- Manage performance and behaviours constructively, providing timely feedback and addressing issues in line with policy.
The role may require some travel to other sites, subject to operational needs.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Operational Delivery Senior Manager in Carlisle employer: Rural Payments Agency
Contact Detail:
Rural Payments Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Delivery Senior Manager in Carlisle
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Rural Payments Agency on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to operational delivery. Think about how you’ve led teams and driven improvements in the past. We want you to showcase your leadership skills and ability to manage priorities effectively!
✨Tip Number 3
Show your passion for customer-focused services during interviews. Share specific examples of how you've delivered high-quality service and built strong relationships with stakeholders. This will demonstrate that you’re the right fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Operational Delivery Senior Manager in Carlisle
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've provided visible and supportive leadership in the past, so share specific examples that demonstrate your ability to drive productivity and foster a positive working culture.
Be Customer-Focused: Remember, this role is all about delivering high-quality, customer-focused services. Use your application to showcase how you've met customer needs in previous roles. We love seeing candidates who can back up their claims with data or feedback that illustrates their impact on service delivery.
Emphasise Continuous Improvement: We’re keen on innovation and continuous improvement, so don’t shy away from discussing any initiatives you’ve led or been part of. Whether it’s through coaching, learning, or implementing new processes, let us know how you’ve contributed to enhancing operational performance.
Communicate Clearly: Effective communication is key in this role. Make sure your application is clear and concise, outlining your objectives and priorities. We appreciate straightforward language that gets to the point, so avoid jargon and keep it simple. And remember, applying through our website is the best way to get your application in front of us!
How to prepare for a job interview at Rural Payments Agency
✨Know Your Leadership Style
As an Operational Delivery Senior Manager, your leadership style is crucial. Reflect on your past experiences leading teams and be ready to discuss how you provide visible and supportive leadership. Think of specific examples where you've driven productivity and built capability within your teams.
✨Understand the Agency's Strategic Plan
Familiarise yourself with the Agency's Strategic Plan and current business priorities. Be prepared to discuss how your experience aligns with these priorities and how you can contribute to future planning. This shows that you're not just looking at the role in isolation but are invested in the bigger picture.
✨Data-Driven Decision Making
Highlight your ability to use data and insights to drive performance. Prepare examples of how you've used evidence-based decisions to manage competing priorities effectively. This will demonstrate your analytical skills and your commitment to delivering high-quality services.
✨Promote Inclusivity and Collaboration
Be ready to talk about how you foster a positive and inclusive working culture. Share instances where you've built strong collaborative relationships with stakeholders. This will show that you value open communication and understand the importance of teamwork in achieving operational success.