At a Glance
- Tasks: Support vulnerable residents in temporary accommodation and help them achieve independence.
- Company: Join STAR Housing, dedicated to creating quality homes and vibrant communities.
- Benefits: Competitive salary, supportive environment, and training provided.
- Other info: Dynamic role with opportunities to impact your community positively.
- Why this job: Make a real difference in people's lives and help them rebuild their futures.
- Qualifications: Experience in housing management or support services, with strong communication skills.
The predicted salary is between 28598 - 31022 £ per year.
Shropshire Towns and Rural (STAR) Housing are an arms-length organisation managing homes on behalf of Shropshire Council. We are committed to creating quality homes and vibrant communities by listening to our residents and delivering excellent housing services.
Make a real difference where it matters most. At STAR Housing, we’re committed to creating a better future—and that means supporting some of our most vulnerable residents to live safely, independently, and successfully in their homes. As an Intensive Housing Management Officer, you’ll be at the heart of that mission.
The role
This is a rewarding, hands-on role where you’ll deliver a person-centred housing management service—supporting residents in temporary accommodation and independent living settings to sustain their tenancies and move towards independence.
What you’ll be doing
- Acting as the main point of contact for residents
- Managing tenancies, including sign-ups, reviews and early interventions
- Supporting residents with rent, benefits, and tenancy sustainment
- Carrying out property inspections and ensuring homes are safe and compliant
- Working with internal teams and partner agencies to provide joined-up support
- Supporting vulnerable customers, including those facing homelessness, domestic abuse or mental health challenges
What we’re looking for
- Experience in housing management, homelessness or supported housing
- Strong knowledge of tenancy and support needs
- A compassionate, resilient approach with the ability to build trust
- Excellent communication and organisational skills
- Ability to manage a varied caseload and work both independently and as part of a team
A supportive environment where you can make a genuine impact every day. A role that combines housing, support and community outcomes.
Please note this role involves working with vulnerable residents and may expose you to challenging situations—full support and training will be provided.
Join us in making a difference in our communities by providing essential housing services and ensuring the safety and comfort of our tenants.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Intensive Housing Management Officer in Shrewsbury employer: Rural Housing Ltd
At STAR Housing, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment in Shrewsbury. Our commitment to employee growth is reflected in our comprehensive training programmes and the opportunity to make a tangible impact in the lives of vulnerable residents. Join us to be part of a passionate team that values compassion, collaboration, and community engagement, all while enjoying a fulfilling career in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Intensive Housing Management Officer in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with STAR Housing on social media. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching STAR Housing's values and mission. Think about how your experience aligns with their commitment to supporting vulnerable residents. Show them you’re not just a fit for the role, but for their team!
✨Tip Number 3
Practice your communication skills! As an Intensive Housing Management Officer, you'll need to build trust with residents. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the STAR Housing team.
We think you need these skills to ace Intensive Housing Management Officer in Shrewsbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing management and working with vulnerable residents. We want to see how your skills align with our mission at STAR Housing!
Showcase Your Compassion:In your application, let us know about times you've supported individuals facing challenges like homelessness or mental health issues. We value a compassionate approach, so share those stories that demonstrate your resilience and ability to build trust.
Be Clear and Organised:When writing your application, keep it clear and structured. Use bullet points where necessary and make sure your key skills and experiences stand out. We appreciate good communication skills, so show us what you’ve got!
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as you can through our website. We can’t wait to hear from you!
How to prepare for a job interview at Rural Housing Ltd
✨Know Your Stuff
Make sure you understand the role of an Intensive Housing Management Officer inside out. Familiarise yourself with STAR Housing's mission and values, especially their commitment to supporting vulnerable residents. This will help you demonstrate your alignment with their goals during the interview.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in housing management or working with vulnerable populations. Think about situations where you've successfully managed tenancies or provided support to those facing challenges—this will show you can handle the responsibilities of the role.
✨Communicate with Compassion
Since this role involves working with vulnerable residents, it's crucial to convey empathy and understanding. Practice how you would approach sensitive topics, and be ready to discuss how you build trust with clients. This will demonstrate your compassionate approach, which is key for this position.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could include inquiries about the support systems in place for staff or how STAR Housing measures success in their community impact. Asking questions shows your genuine interest in the role and the organisation.
