Customer Liaison Coordinator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Customer Liaison Coordinator Shift Patterns: Monday to Friday, 9am - 5pm (fully office-based) About the role: We are looking for a confident and compassionate Customer Liaison Coordinator to become the first point of contact for prospective residents, families, and members of the public. This is a telephone-based role where you will provide a professional, friendly, and efficient service, ensuring every enquiry is handled with care and directed to the appropriate team. Key responsibilities: Answer incoming telephone calls and respond to email enquiries from prospective residents, families, and the general public. Provide accurate information about our care homes and the services we offer. Arrange and coordinate care home visits for prospective residents and their families. Liaise closely with care home teams to ensure enquiries and requests are managed promptly and efficiently. Maintain accurate records of all enquiries and follow-up actions. Deliver a professional, empathetic, and customer-focused experience on every interaction. Remain calm and supportive when handling sensitive or challenging conversations. Benefits of working with Runwood Homes: 28 days Paid Holiday Pension Scheme Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure Employee Assistance Scheme that is also available to immediate family members Opportunities to progress your career within the company Free, on-site parking About you: The successful Customer Liaison Coordinator will have previous experience in a customer service, contact centre, or other customer-facing role, with an excellent telephone manner and confident, professional communication skills. You will be caring, empathetic, and approachable, with the ability to work independently while managing multiple tasks effectively. Strong organisational skills, excellent attention to detail, and the ability to remain calm under pressure in a busy environment are essential. Applicants should also possess good IT skills and be confident using email and Microsoft Office applications. About Runwood Homes: Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of 57 homes across England. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry. All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances
Customer Liaison Coordinator in Hadleigh employer: Runwood Homes
Runwood Homes is an exceptional employer located in Rochford, UK, dedicated to creating a vibrant and supportive environment for both residents and staff. With a strong emphasis on employee growth, the company offers 28 days of paid holiday and opportunities for career progression, ensuring that team members feel valued and empowered. The work culture promotes meaningful interactions and dignity for residents, making it a rewarding place to contribute to the community.
