Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead sales for self-funding beds and ensure top-notch client experiences.
- Company: Runwood Homes is a leading provider of residential and nursing care across the UK.
- Benefits: Enjoy 28 days holiday, pension scheme, discounts, and career progression opportunities.
- Why this job: Join a passionate team dedicated to exceptional care and community engagement.
- Qualifications: Strong sales background, excellent communication skills, and a passion for service are essential.
- Other info: Free DBS check and comprehensive training provided.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Customer Relations Manager – Care Home: Waterfield House. Hours per week: 40. Salary: 40k per annum, plus commission scheme.
About The Role
We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager. The successful Customer Relations Manager will have overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.
Responsibilities
- Drive the sale of self-funding beds to meet occupancy targets.
- Ensure a high-quality experience for self-funding clients and their families, with seamless move-ins on date.
- Work alongside the marketing team to devise and implement a marketing strategy based on the individual home and geography.
- Lead key marketing events within the home; promote these across social and local media.
- Create community engagement within the home through local schools, businesses, charities and other organisations.
Benefits
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme that is also available to immediate family members
- Comprehensive induction and ongoing, paid training
- Free DBS Check
- Opportunities to progress your career within the company
- Free, on-site parking
- Employee of the Month awards
About You
We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.
About Runwood Homes
Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of over 59 homes across the UK. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.
At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.
As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.
You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.
#J-18808-Ljbffr
Customer Relations Manager employer: Runwood Homes Senior Living
Contact Detail:
Runwood Homes Senior Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Familiarise yourself with the care industry, especially the specific services offered by Runwood Homes. Understanding their approach to personalised care will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Network within local community groups and organisations that align with the role. Building relationships with local schools, businesses, and charities can showcase your commitment to community engagement, which is a key aspect of the Customer Relations Manager position.
✨Tip Number 3
Prepare to discuss your previous sales and business development experiences in detail. Highlight specific examples where you've successfully built relationships and achieved targets, as this will resonate well with the hiring team.
✨Tip Number 4
Stay updated on current trends in the care industry and marketing strategies. Being knowledgeable about innovative practices can set you apart and show your proactive approach to the role of Customer Relations Manager.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Relations Manager. Familiarise yourself with the key aspects of the role, such as sales strategies, client engagement, and community involvement.
Tailor Your CV: Customise your CV to highlight relevant experience in sales and customer relations, particularly within the care industry. Emphasise your ability to build relationships and provide exceptional service, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the care industry. Mention specific examples of how you've successfully managed client relationships and contributed to marketing strategies in previous roles.
Complete the Application Form Thoroughly: When filling out the online application form, ensure all sections are completed accurately. Double-check for any errors or missing information, as this can impact the review of your application.
How to prepare for a job interview at Runwood Homes Senior Living
✨Research Runwood Homes
Before your interview, take some time to learn about Runwood Homes, their values, and their approach to care. Understanding their mission and how they operate will help you align your answers with their expectations.
✨Showcase Your Sales Experience
As a Customer Relations Manager, your sales background is crucial. Be prepared to discuss specific examples of how you've successfully driven sales in previous roles, particularly in the care industry if possible.
✨Emphasise Relationship Building
This role requires strong relationship-building skills. Share examples of how you've nurtured relationships with clients, families, and community members, highlighting your ability to create a welcoming environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and customer service skills. Think of situations where you had to handle difficult clients or resolve conflicts, and be ready to explain your approach and the outcomes.
