At a Glance
- Tasks: Lead sales and marketing efforts to enhance client experiences and achieve occupancy targets.
- Company: Join a luxury care home group dedicated to exceptional service and community engagement.
- Benefits: Enjoy 28 days holiday, pension scheme, discounts, and ongoing training opportunities.
- Other info: Dynamic role with opportunities for career progression and community involvement.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Sales experience, strong communication skills, and a passion for exceptional service.
The predicted salary is between 40000 - 40000 £ per year.
About the role:
We currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager. The successful Customer Relations Manager will have overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.
Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.
Benefits of working with Sanders Senior Living:
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme that is also available to immediate family members
- Comprehensive induction and ongoing, paid training
- Free DBS Check and uniform
- Funding and support towards obtaining NVQs
- Opportunities to progress your career within the company
- Free, on-site parking
- Employee of the Month awards
About you:
We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.
About Sanders Senior Living:
Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.
At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances. You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.
Customer Relations Manager in Leicester employer: Runwood Homes Ltd
At Sanders Senior Living, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With comprehensive training programmes, generous benefits including 28 days of paid holiday, and a commitment to community engagement, our Customer Relations Managers play a vital role in enhancing the lives of our residents while enjoying a fulfilling career in a luxury care home environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the care industry and let them know you're on the hunt for a Customer Relations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to showcase your skills and experience. Share relevant content about customer relations and engage with posts from companies you're interested in, including Sanders Senior Living. This will help you get noticed!
✨Tip Number 3
Don’t just apply online; visit the home! Pop into Sanders Senior Living and chat with the team. Showing up in person can make a lasting impression and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare for interviews by practising common questions related to customer relations and sales. Think about how you can highlight your experience in nurturing relationships and delivering exceptional service, which are key for this role.
We think you need these skills to ace Customer Relations Manager in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in sales and business development, especially within the care industry. We want to see how your skills align with our mission at Sanders Senior Living!
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to build relationships. Share examples of how you've successfully engaged with clients or communities in the past.
Highlight Your Passion for Service:We’re looking for someone who’s dedicated to providing exceptional service. In your application, let us know why you’re passionate about working in the care sector and how you’ve gone above and beyond for clients before.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with Sanders Senior Living.
How to prepare for a job interview at Runwood Homes Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of Sanders Senior Living and the role of a Customer Relations Manager. Familiarise yourself with their mission, values, and the specific responsibilities outlined in the job description. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Showcase Your Relationship Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully nurtured connections in previous roles. Think about times when you’ve gone above and beyond for clients or collaborated with local businesses. This will demonstrate your ability to excel in community engagement and client relations.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a dissatisfied client or planning a marketing event. Practise your responses to these scenarios, focusing on your problem-solving skills and your dedication to providing exceptional service. This will help you stand out as a candidate who can think on their feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future projects. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company. It’s a great way to leave a lasting impression!
