At a Glance
- Tasks: Be the friendly face of our office, managing calls and welcoming visitors.
- Company: Join Runwood Homes, a leader in residential care with a supportive team.
- Benefits: Enjoy 28 days holiday, pension scheme, discounts, and career progression.
- Other info: Opportunities for professional development and a positive workplace culture.
- Why this job: Make a difference by creating a warm environment for residents and visitors.
- Qualifications: Experience as a Receptionist and proficiency in Microsoft Office required.
Shift Patterns: Monday to Friday, 9am - 5pm
About the role: We are looking for a Receptionist to join our team at Head Office. As our Receptionist, you'll be the first point of contact for visitors and colleagues, providing a warm, professional welcome while ensuring the smooth day-to-day running of the reception area. You'll manage incoming calls and enquiries, maintain accurate records, support the wider management team with a range of administrative tasks, and help ensure the office operates efficiently. You'll also maintain confidentiality at all times, follow security procedures, and carry out general clerical duties including filing, correspondence and photocopying, while contributing to a positive and welcoming environment.
Benefits of working with Runwood Homes:
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme that is also available to immediate family members
- Opportunities to progress your career within the company
- Free, on-site parking
About you: As a Receptionist, you should have a sound understanding of Microsoft Office and prior experience as a Receptionist. Attention to detail is a must, as well as the ability to stay organised and prioritise tasks. We are looking for a Receptionist with an excellent telephone manner who is approachable and courteous.
About Runwood Homes: Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of 57 homes across England. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances. You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.
Receptionist in Hadleigh employer: Runwood Homes Ltd
Runwood Homes Ltd is an excellent employer located in Atherstone, offering a supportive team environment where high-quality care for residents is paramount. With competitive benefits including accrued paid holiday and a pension scheme, employees also have access to training opportunities that foster career growth. Join us to be part of a dedicated team that values flexibility, proactivity, and strong teamwork skills.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Hadleigh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Runwood Homes Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Runwood Homes Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Hadleigh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Runwood Homes Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Runwood Homes Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Runwood Homes Ltd!
How to prepare for a job interview at Runwood Homes Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
