At a Glance
- Tasks: Lead customer relations and drive occupancy through exceptional service and community engagement.
- Company: Join a caring team at Sanders Senior Living, dedicated to making a difference.
- Benefits: Enjoy 28 days holiday, pension scheme, discounts, and career progression opportunities.
- Other info: Dynamic role with ongoing training and support for personal development.
- Why this job: Make a real impact in the lives of residents and their families while growing your career.
- Qualifications: Sales experience in the care industry and strong relationship-building skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager. The successful Customer Relations Manager will have overall responsibility for the sale of self‐funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self‐funding clients and their families is of the highest quality and seamless move‐ins are achieved on date.
Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.
Benefits of working with Sanders Senior Living:
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme that is also available to immediate family members
- Comprehensive induction and ongoing, paid training
- Free DBS Check and uniform
- Funding and support towards obtaining NVQs
- Opportunities to progress your career within the company
- Free, on‐site parking
- Employee of the Month awards
About you:
We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top‐notch service are also key attributes we are looking for in potential candidates.
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.
Customer Relations Manager employer: Runwood Homes Ltd
At Graysford Hall, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With comprehensive training, career progression opportunities, and a range of benefits including 28 days of paid holiday and discounts through the Blue Light Card, we ensure our Customer Relations Managers thrive in a fulfilling environment. Located in a vibrant community, you will have the chance to make a meaningful impact while enjoying a collaborative atmosphere with like-minded professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the care industry and let them know you're on the hunt for a Customer Relations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to showcase your skills and experience. Share relevant content about customer relations and engage with posts from companies you're interested in. This will help you get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Be ready to discuss how your background in sales and business development aligns with their mission. Show them you're not just a fit for the role, but for their team culture too!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to stand out right from the start!
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Relations Manager role. Highlight your sales and business development experience, especially in the care industry, and showcase how you've built relationships with clients and communities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about providing exceptional service and how your skills align with our mission at Sanders Senior Living. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you’ve effectively communicated with clients or teams in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Runwood Homes Ltd
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Relations Manager. Familiarise yourself with the specifics of self-funding beds and occupancy targets. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Relationship Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully nurtured client relationships in the past. Think of specific instances where your communication skills made a difference, especially in a care or community setting.
✨Get Creative with Marketing Ideas
The job involves devising marketing strategies, so come prepared with some fresh ideas! Research the local community and think about how you could engage schools, businesses, and charities. Presenting these ideas can show your proactive approach and understanding of the role.
✨Emphasise Your Service Mindset
Demonstrate your dedication to exceptional service by discussing how you’ve gone above and beyond for clients in previous roles. Highlight your passion for delivering top-notch service, as this is a key quality they’re looking for in a candidate.
