At a Glance
- Tasks: Lead customer relations and ensure a seamless experience for clients and families.
- Company: Join a caring team at Sanders Senior Living in Leicester.
- Benefits: Enjoy 28 days holiday, pension scheme, discounts, and career progression.
- Other info: Dynamic role with ongoing training and employee recognition opportunities.
- Why this job: Make a real difference in people's lives while building community connections.
- Qualifications: Sales experience in the care industry and strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager. The successful Customer Relations Manager will have overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.
Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.
Benefits of working with Sanders Senior Living:
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme that is also available to immediate family members
- Comprehensive induction and ongoing, paid training
- Free DBS Check and uniform
- Funding and support towards obtaining NVQs
- Opportunities to progress your career within the company
- Free, on-site parking
- Employee of the Month awards
About you:
We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.
Customer Relations Lead. Job in Leicester LilyLifestyle Jobs employer: Runwood Homes Ltd
At Sanders Senior Living, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. With comprehensive training, career progression opportunities, and a range of benefits including a pension scheme and discounts through the Blue Light Card, our Leicester location fosters a community-oriented environment where you can make a meaningful impact in the lives of our residents and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Lead. Job in Leicester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the care industry and let them know you're on the hunt for a Customer Relations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to showcase your skills and experience. Share relevant content about customer relations and engage with posts from companies you're interested in, including Sanders Senior Living. This will help you get noticed!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer relations and sales. Think about how you can demonstrate your ability to build relationships and provide exceptional service. We want you to shine when it comes to showcasing your passion!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Sanders Senior Living.
We think you need these skills to ace Customer Relations Lead. Job in Leicester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relations Lead role. Highlight your experience in sales and business development, especially in the care industry, to show us you’re the perfect fit!
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate how you've successfully built relationships in the past. Share specific examples that showcase your ability to connect with clients and the community.
Highlight Your Marketing Experience:Don’t forget to mention any marketing strategies you’ve implemented or events you’ve led. We want to see how you can contribute to our marketing efforts and engage with the local community effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Runwood Homes Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Relations Manager inside out. Familiarise yourself with the company’s values, their approach to customer service, and any recent news or events related to them. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully connected with clients or communities in the past. Think of specific situations where your communication skills made a difference, and be prepared to discuss how you would apply those skills in this new role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a dissatisfied client or planning a community event. Practise your responses to these types of questions, focusing on your problem-solving abilities and how you prioritise customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. This could be about the team dynamics, the marketing strategies they’ve implemented, or how they measure success in the role. It shows that you’re engaged and thinking critically about how you can contribute to their goals.
