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- Tasks: Lead sales and marketing efforts to ensure high occupancy in our care homes.
- Company: Runwood Homes, a leading provider of residential and nursing care services.
- Benefits: 28 days holiday, pension scheme, discounts, and career progression opportunities.
- Why this job: Make a real difference in the lives of residents and their families while building community connections.
- Qualifications: Sales experience, strong communication skills, and a passion for exceptional service.
- Other info: Join a supportive team dedicated to continuous learning and professional development.
The predicted salary is between 32000 - 48000 £ per year.
Care Home: Nottingham and Warwickshire based
Salary: 40k per annum, plus commission scheme
About the role:
We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager. This is a regional role, covering our homes across Nottingham and Warwickshire. The successful Customer Relations Manager will have overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date. Working alongside the marketing team and Sales Manager, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.
Benefits of working with Runwood Homes:
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme that is also available to immediate family members
- Comprehensive induction and ongoing, paid training
- Free DBS Check
- Opportunities to progress your career within the company
- Free, on-site parking
About you:
We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates. A full driving license and access to a car is essential for this role.
About Runwood Homes:
Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of over 59 homes across the UK. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances. You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.
Customer Relations Manager - Braywood Gardens - Nottingham employer: Runwood Homes Limited
Contact Detail:
Runwood Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager - Braywood Gardens - Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the care industry and let them know you're on the hunt for a Customer Relations Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to showcase your skills and experience. Share relevant content about customer relations and care services to position yourself as a knowledgeable candidate. Plus, engage with posts from companies you're interested in, like Runwood Homes!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Visit care homes in your area, like Braywood Gardens, and introduce yourself. A friendly face can make a lasting impression and might just lead to an opportunity.
✨Tip Number 4
Apply through our website! It’s quick and easy, and it shows you’re genuinely interested in joining our team at Runwood Homes. Plus, you’ll get to fill out a short application form that highlights your passion for providing exceptional service.
We think you need these skills to ace Customer Relations Manager - Braywood Gardens - Nottingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer relations and the care industry shine through. We want to see your enthusiasm for providing exceptional service and how you can make a difference in our residents' lives.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in sales and business development, especially within the care sector. We love seeing how your skills align with what we’re looking for in a Customer Relations Manager.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to showcase your achievements and skills effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Runwood Homes and what we stand for.
How to prepare for a job interview at Runwood Homes Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Relations Manager in a care home setting. Familiarise yourself with Runwood Homes' values and mission, especially their commitment to personalised care. This will help you align your answers with what they’re looking for.
✨Showcase Your Sales Skills
Since this role involves achieving occupancy targets, be ready to discuss your previous sales experiences. Prepare specific examples of how you've successfully sold services or products, particularly in the care industry, and how you built relationships with clients and their families.
✨Engage with the Community
Highlight any past experiences where you’ve engaged with local communities or organisations. Discuss how you can leverage these connections to promote the care home and create community engagement, as this is a key part of the role.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could include inquiries about their marketing strategies or how they measure success in client satisfaction. It shows your genuine interest in the role and helps you assess if it’s the right fit for you.
