At a Glance
- Tasks: Be the friendly voice for prospective residents and families, guiding them through their enquiries.
- Company: Join Runwood Homes, a leading provider of compassionate care services since 1987.
- Benefits: Enjoy 28 days paid holiday, pension scheme, and discounts with the Blue Light Card.
- Other info: Opportunities for career progression and comprehensive training available.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Shift Patterns: Monday to Friday, 9am - 5pm (fully office-based)
About the role: We are looking for a confident and compassionate Customer Liaison Coordinator to become the first point of contact for prospective residents, families, and members of the public. This is a telephone-based role where you will provide a professional, friendly, and efficient service, ensuring every enquiry is handled with care and directed to the appropriate team.
Key responsibilities:
- Answer incoming telephone calls and respond to email enquiries from prospective residents, families, and the general public.
- Provide accurate information about our care homes and the services we offer.
- Arrange and coordinate care home visits for prospective residents and their families.
- Liaise closely with care home teams to ensure enquiries and requests are managed promptly and efficiently.
- Maintain accurate records of all enquiries and follow-up actions.
- Deliver a professional, empathetic, and customer-focused experience on every interaction.
- Remain calm and supportive when handling sensitive or challenging conversations.
Benefits of working with Runwood Homes:
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme that is also available to immediate family members
- Opportunities to progress your career within the company
- Free, on-site parking
About you:
The successful Customer Liaison Coordinator will have previous experience in a customer service, contact centre, or other customer-facing role, with an excellent telephone manner and confident, professional communication skills. You will be caring, empathetic, and approachable, with the ability to work independently while managing multiple tasks effectively. Strong organisational skills, excellent attention to detail, and the ability to remain calm under pressure in a busy environment are essential. Applicants should also possess good IT skills and be confident using email and Microsoft Office applications.
About Runwood Homes:
Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of 57 homes across England. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.
Customer Liaison Coordinator - Head Office - Benfleet employer: Runwood Homes Limited
Runwood Homes Limited is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With 33 days of paid holiday, ongoing training, and clear pathways for career progression, this role in Benfleet provides a unique opportunity to make a meaningful impact in the care sector while being part of a dedicated team committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Coordinator - Head Office - Benfleet
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Runwood Homes Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Runwood Homes Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Coordinator - Head Office - Benfleet
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Runwood Homes Limited:Your cover letter is your chance to shine! Tell us why you want to work at Runwood Homes Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Runwood Homes Limited!
How to prepare for a job interview at Runwood Homes Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
