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For Companies At a Glance
- Tasks: Lead sales for self-funding beds and ensure top-notch client experiences.
- Company: Runwood Homes is a leading provider of residential and nursing care across the UK.
- Benefits: Enjoy 28 days holiday, pension scheme, discounts, and career progression opportunities.
- Why this job: Join a passionate team dedicated to exceptional care and community engagement.
- Qualifications: Strong sales background, excellent communication skills, and a passion for service are essential.
- Other info: Free DBS check and comprehensive training provided.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Customer Relations Manager
Care Home: Waterfield House
Hours per week: 40
Salary: 40k per annum, plus commission scheme
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
About the role
We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager.
The successful Customer Relations Manager will have overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.
Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.
Benefits of working with Runwood Homes
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme that is also available to immediate family members
- Comprehensive induction and ongoing, paid training
- Free DBS Check
- Opportunities to progress your career within the company
- Free, on-site parking
- Employee of the Month awards
About you
We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.
About Runwood Homes
Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of over 59 homes across the UK. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.
At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.
As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.
You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.
Closing Date
06-03-2026
Apply Now
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Customer Relations Manager employer: Runwood Homes Careers
Contact Detail:
Runwood Homes Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Familiarise yourself with the care industry, especially the specific services offered by Runwood Homes. Understanding their approach to personalised care will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Network within local community groups and organisations that align with the role. Building relationships with local schools, businesses, and charities can showcase your commitment to community engagement, which is a key aspect of the Customer Relations Manager position.
✨Tip Number 3
Prepare to discuss your previous sales and business development experiences in detail. Highlight specific examples where you've successfully built relationships and achieved targets, as this will resonate well with the hiring team.
✨Tip Number 4
Stay updated on current trends in the care industry and marketing strategies. Being knowledgeable about innovative approaches can set you apart and show your proactive attitude towards enhancing occupancy and client satisfaction.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Relations Manager. Highlight your relevant experience in sales and business development, especially within the care industry.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to build relationships and provide exceptional service, as these are key attributes for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the care industry. Mention specific examples of how you've successfully engaged with clients and communities in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Runwood Homes Careers
✨Research the Company
Before your interview, take some time to learn about Runwood Homes. Understand their mission, values, and the services they provide. This knowledge will help you tailor your responses and show that you're genuinely interested in the role.
✨Highlight Your Relationship-Building Skills
As a Customer Relations Manager, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you've successfully nurtured client relationships or engaged with the community, as this will demonstrate your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations related to customer relations. Think of potential challenges you might face in the care industry and how you would address them, showcasing your problem-solving skills.
✨Showcase Your Marketing Knowledge
Since the role involves working alongside the marketing team, be ready to discuss your understanding of marketing strategies. Share any relevant experience you have in promoting services or engaging with local communities, as this will highlight your ability to contribute to the team's goals.
