Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer relationships and ensure satisfaction in a care home setting.
- Company: Join Waterfield House, a leading care home dedicated to quality service.
- Benefits: Enjoy a competitive salary, commission scheme, and potential for growth.
- Why this job: Make a real impact in people's lives while developing your career in a supportive environment.
- Qualifications: Previous experience in customer relations or sales is preferred.
- Other info: Full-time position with opportunities for professional development.
The predicted salary is between 32000 - 48000 £ per year.
Customer Relations Manager
Customer Relations Manager
Care Home: Waterfield House
Hours per week: 40
Salary: 40k per annum, plus commission scheme
About the role:
We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager.
The successful Customer Relations Manager will haveoverall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.
Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.
Benefits of working with Runwood Homes:
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme that is also available to immediate family members
- Comprehensive induction and ongoing, paid training
- Free DBS Check
- Opportunities to progress your career within the company
- Free, on-site parking
- Employee of the Month awards
About you:
We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.
About Runwood Homes:
Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of over 59 homes across the UK. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.
At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.
As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.
You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.
Customer Relations Manager employer: Runwood Care Homes
Contact Detail:
Runwood Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Research the care home sector thoroughly. Understanding the specific challenges and needs of care homes will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the care industry. Attend relevant events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the Customer Relations Manager position.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Be ready to discuss specific situations where you've resolved conflicts or improved customer satisfaction, as this will highlight your suitability for the role.
✨Tip Number 4
Familiarise yourself with the company's values and mission. Tailoring your conversation to align with what the care home stands for will show that you're a good cultural fit and are committed to their goals.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Relations Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer relations, sales, and management. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in this role.
Write a Strong Cover Letter: Your cover letter should complement your CV by providing specific examples of how your skills and experiences make you a great fit for the Customer Relations Manager position. Be sure to express your enthusiasm for the role and the company.
Double-Check Your Application: Before submitting, review your application for any spelling or grammatical errors. Ensure all required fields are completed and that your documents are formatted correctly. A polished application reflects your attention to detail.
How to prepare for a job interview at Runwood Care Homes
✨Research the Company
Before your interview, take some time to learn about the care home and its values. Understanding their mission and how they operate will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about the typical questions you might be asked for a Customer Relations Manager position. Be ready to discuss your experience in managing customer relationships, handling complaints, and driving sales. Use specific examples from your past roles to illustrate your points.
✨Showcase Your Communication Skills
As a Customer Relations Manager, strong communication skills are essential. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. This will show that you can effectively engage with both customers and team members.
✨Ask Insightful Questions
At the end of the interview, make sure to ask thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
