Runway is hiring a Support Representative in London or APAC to help manage high-volume tickets across billing, access, and plan questions for Free to Max users. No creative or AI background required; training will be provided on the product.
You’ll follow established playbooks, use macros, and route more complex issues to Tier 2 or Enterprise, ensuring accurate, timely responses while maintaining high-quality support.
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Support Specialist — AI Platform & Billing (London/APAC) employer: Runway
Runway is an exceptional employer that values innovation and creativity, offering a dynamic work culture in the heart of Greater London. As the first international hire for the Europe Communications function, you will have unique opportunities for professional growth and development while working alongside a passionate team dedicated to advancing technology and AI. With a focus on employee well-being and a commitment to fostering meaningful relationships within the media landscape, Runway provides a rewarding environment for those looking to make a significant impact.
