Runway is seeking a CX Systems Engineer to own the AI support agent, ticketing system, and CX tooling. You will ship production code, design routing and escalation, and ensure robust testing before production.
You’ll build dashboards, run QA, manage releases, and collaborate with Product, Engineering, and Education teams to improve self‑serve, reduce ticket volume, and scale our customer experiences.
#J-18808-Ljbffr
Remote AI CX Systems Engineer employer: Runway
Runway is an exceptional employer that values innovation and creativity, offering a dynamic work culture in the heart of Greater London. As the first international hire for the Europe Communications function, you will have unique opportunities for professional growth and development while working alongside a passionate team dedicated to advancing technology and AI. With a focus on employee well-being and a commitment to fostering meaningful relationships within the media landscape, Runway provides a rewarding environment for those looking to make a significant impact.
