Runway is seeking a Support Representative to handle high-volume tickets across account access, billing, and plan questions for Free, Standard, Pro and Max users. You’ll use macros and AI suggestions to close tickets accurately and quickly, routing complex issues to Tier 2 or Enterprise when needed.
No creative or AI background required; we will train you on the product. The role requires precise process adherence, clear written communication, and the ability to thrive in a fast-paced SaaS
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SaaS Support Specialist - AI Studio Platform in London employer: Runway
Runway is an exceptional employer that values innovation and creativity, offering a dynamic work culture in the heart of Greater London. As the first international hire for the Europe Communications function, you will have unique opportunities for professional growth and development while working alongside a passionate team dedicated to advancing technology and AI. With a focus on employee well-being and a commitment to fostering meaningful relationships within the media landscape, Runway provides a rewarding environment for those looking to make a significant impact.
