IAG Co-ordinator

Full-Time No home office possible

Runway Training is looking for a proactive and organised IAG Co-ordinator to support our employability and skills programmes. This role combines high-quality careers guidance with day-to-day office coordination, ensuring both participants and staff receive an excellent experience.

About the Role

As an IAG Co-ordinator, you will deliver person-centred Information, Advice and Guidance to help participants progress into employment, training or further learning. You will coordinate the full IAG journey, support action planning and track progress against programme KPIs.

Alongside IAG duties, you will take responsibility for low-level office management, including maintaining the office environment, ordering supplies, managing room bookings and helping to resolve minor issues or challenges in the workspace. You will also deputise for managers when required.

Key Responsibilities

Deliver 1:1 IAG sessions, initial assessments and personalised action plans including CV Writing and Application Support.
Provide impartial advice on careers, training, apprenticeships and progression routes
Support participants to overcome barriers to employment or learning
Maintain accurate records and ensure compliance with GLA and other funder requirements
Monitor participant progress and contribute to meeting programme KPIs
Coordinate the day-to-day running of the office, including supplies, equipment and room bookings
Maintain the office environment, ensuring it remains safe, tidy and professional
De-escalate low-level confrontation or behaviour issues confidently and appropriately
Support managers with basic operational tasks and deputise in their absence

What We\’re Looking For

Experience delivering IAG or supporting individuals into work, training or education
Strong organisational and administrative skills
Ability to manage a participant caseload and meet deadlines
Confident communicator with excellent people skills
Experience dealing with challenging behaviour calmly and professionally
Ability to maintain a well-run, efficient office environment
Good IT skills, including CRM systems and Microsoft Office
Understanding of safeguarding, EDI and GDPR

Desirable:

IAG Level 3 or 4 qualification
Experience in employability, Adult Education, GLA programmes or similar
Experience supporting office operations

To apply: Please submit your CV and answer the screening questions via Indeed.

Job Type: Full-time

Application question(s):

Please tell us a little more about your IAG experience here, and how it might relate to the job role we are advertising for
Although not essential to the role, please tell us about any management/co-ordinator experience you have
Do you currently hold any IAG related qualifications?
What is your current or most recent Job Title?

Experience: