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- Tasks: Lead a vibrant team to create exceptional workspace experiences in Central London.
- Company: Runway East, a B Corp dedicated to transforming boring offices into exciting workspaces.
- Benefits: Competitive salary, 31 days off, birthday leave, and wellness perks.
- Why this job: Join a passionate team and make a real impact in the co-working space.
- Qualifications: Experience in hospitality or operations with strong leadership skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Since 2014, Runway East has been on a mission to destroy boring offices. Across London, Bristol, Birmingham, Bath, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.
We’re looking for an energetic and hands-on leader to take full ownership of one of our Central London sites. You’ll be the driving force behind its performance - responsible for operations, service, occupancy and retention, and for leading a small team to deliver an exceptional member experience every day. This is a great opportunity for someone who thrives in hospitality or co-working and is ready to take the next step - combining operational excellence, commercial focus and people leadership in one role.
Key Responsibilities:
- Lead your site team (1–3 people), building a motivated, high-performing culture.
- Deliver an outstanding service experience that keeps members happy and proud to belong.
- Maintain exceptional operational and compliance standards - your site will always be “showroom ready.”
- Own and solve building and facilities issues - from HVAC, to wifi to lifts, buildings throw up challenges: you’re responsible for keeping it all running smoothly.
- Work closely with the Commercial team to drive occupancy, retention and churn outcomes.
- Manage the site P&L, ensuring spend and performance are in line with targets.
- Build strong relationships with members, partners and local networks - you’re the face of RWE.
- Spot and solve problems fast - from facilities to process improvements you’re always looking to make things better.
Who You Are:
- Confident and engaging - you’re a natural relationship builder, energised by people.
- You take ownership - act like an owner, drive performance and hold others accountable.
- Lead from the front - you’re confident in managing and motivating small teams. You lead by example and set high standards.
- Operationally sharp - you have experience in running day-to-day operations and facilities, you notice details and take action.
- Commercially savvy - you’re comfortable working with targets and numbers - you see the bigger picture and understand how to pull levers to drive results.
- Service-minded - you love creating experiences that make people’s day.
Benefits:
- Salary: £45,000 + (depending on experience)
- Time Off: 31 days including bank holidays, plus an extra day for every year at Runway East. We also give you your birthday off and extra time off over the Christmas break.
- Wellbeing: Private health & dental, gym discounts, mental health support.
General Manager in London employer: Runway East
Contact Detail:
Runway East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their culture, and think about how your experience aligns with their values. Practise common interview questions and be ready to showcase your leadership skills and operational savvy.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the General Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your writing. Remember, we’re all about creating a vibrant and engaging workspace!
Tailor Your Application: Make sure to tailor your application specifically for the General Manager role. Highlight your experience in hospitality or co-working, and how it aligns with our mission to create exceptional member experiences. Show us why you’re the perfect fit for our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a standout candidate for this hands-on leadership role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our awesome team at Runway East!
How to prepare for a job interview at Runway East
✨Know Your Stuff
Before the interview, dive deep into Runway East's mission and values. Understand their commitment to creating vibrant workspaces and how they operate as a B Corp. This knowledge will help you connect your experience with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
As a General Manager, you'll be leading a small team. Be ready to discuss your leadership approach and provide examples of how you've motivated teams in the past. Highlight any specific strategies you've used to build a high-performing culture and deliver exceptional service.
✨Be Problem-Solving Savvy
Expect questions about how you handle operational challenges. Prepare examples of past situations where you identified problems and implemented effective solutions. This will demonstrate your ability to keep the site running smoothly and maintain high standards.
✨Connect with the Culture
Runway East values a friendly and engaging atmosphere. During the interview, let your personality shine through! Share experiences that reflect your service-minded approach and how you create positive experiences for others. This will show that you’re a great fit for their team.
