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- Tasks: Lead operations and sales, creating an exceptional community in Brighton.
- Company: Runway East, a B Corp dedicated to vibrant workspaces and positive impact.
- Benefits: Competitive salary, 31 days off, birthday leave, and private health benefits.
- Why this job: Join a passionate team and transform workspaces while building strong relationships.
- Qualifications: Proven leadership skills, detail-oriented, and a knack for relationship building.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 32000 - 40000 £ per year.
Since 2014, Runway East has been on a mission to destroy boring offices. Across London, Bristol, Birmingham, Bath, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.
As General Manager for Brighton, you will oversee the operations and sales for the region, reporting to the Chief Operating Officer. You’ll be responsible for maintaining occupancy – building an exceptional community for existing members, while signing up new ones – plus solving facilities issues and motivating a small team. We are looking for a confident and engaging relationship builder who is comfortable leading from the front, spinning lots of plates and setting high standards.
Key Responsibilities- Build an exceptional member experience, including delivering an extensive events calendar and building an engaged and vibrant community.
- Ensure impeccable standards across your site – managing operational requirements such as maintenance and cleaning.
- Troubleshoot facilities issues and ensure sites are compliant and within budget.
- Maintain Occupancy through your sales pipeline, touring prospective members, holding retention conversations with existing members and cultivating relationships both within Runway East and the surrounding ecosystem.
- Build relationships with your team, motivate them, train them, set expectations and create a service‑first culture.
- Improve our processes and question systems to make them as efficient as possible.
- Leader: Confident in guiding and motivating your team to success.
- Charismatic: Positive and personable, with a natural ability to build strong relationships.
- Detail‑Oriented: Notices the small things and takes action to maintain high standards.
- Resilient: Calm under pressure, proactive, and solutions‑focused.
- Service‑Minded: Thrives on helping others and delivering great experiences.
- Hardworking: Leads by example and gets stuck in when needed.
- Commercial: Confident in selling and negotiating, with a sharp eye for improving operations using data, goals, and clear thinking.
- Experienced: Proven in delivering exceptional service and training teams to do the same.
Salary: £38,000 to £48,000, depending on experience. Time Off: 31 days including bank holidays, plus an extra day for every year at Runway East. We also give you your birthday off, and extra time off over the Christmas break. Wellbeing: Private health.
General Manager employer: Runway East
Contact Detail:
Runway East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Attend industry events and meet-ups to connect with people in the flexible workspace sector. Building relationships can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your charisma shine through. Remember, they’re looking for someone who can build a vibrant community, so be engaging and relatable.
✨Tip Number 3
Be proactive! If you see a problem or an area for improvement in a company’s operations, don’t hesitate to bring it up during your conversations. This shows you’re already thinking about how to enhance their service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to create amazing workspaces.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re all about creating a vibrant community, so show us how you can contribute to that!
Tailor Your Application: Make sure to tailor your application specifically for the General Manager role at Runway East. Highlight your experience in building communities and managing teams, and relate it back to our mission of creating exceptional member experiences. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Use bullet points where necessary to make it easy for us to read and understand your key achievements.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need right there. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Runway East
✨Know Your Stuff
Before the interview, dive deep into Runway East's mission and values. Understand their commitment to creating vibrant workspaces and how they engage with their community. This will help you align your answers with their ethos and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully guided a team through challenges or improved processes. Highlight your charismatic approach to building relationships, as this is key for the role.
✨Be Ready to Discuss Community Building
Since the role involves maintaining occupancy and creating an exceptional member experience, think of innovative ideas you could bring to the table. Be prepared to discuss how you would enhance community engagement and retention, perhaps by suggesting events or initiatives that resonate with Runway East's culture.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially regarding facilities issues or operational challenges. Think of specific situations where you've had to troubleshoot effectively and maintain high standards under pressure. This will showcase your resilience and service-minded attitude.
