At a Glance
- Tasks: Be the heartbeat of our community, ensuring spaces are clean and vibrant while supporting our members.
- Company: Join Runway East, a B Corp dedicated to creating fun, flexible workspaces across the South West.
- Benefits: Enjoy a competitive salary, 31 days off, birthday leave, and private health benefits.
- Other info: Travel between Bristol and Bath, with excellent team support and a fun work environment.
- Why this job: Experience a dynamic role with variety, building relationships and making a real impact every day.
- Qualifications: Hands-on attitude, strong people skills, and experience in hospitality or customer service.
The predicted salary is between 28000 - 28000 £ per year.
Since 2014, Runway East has been on a mission to destroy boring offices. Across London, Bristol, Birmingham, Bath, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.
As a Community Associate, you’re the heartbeat of your Runway East site. This is a genuinely varied, hands‑on role—part hospitality, part operations, part community‑building. No two days look the same, and that’s exactly what our team loves about it. A significant part of this role is physical and practical. You’ll spend a good chunk of your day on your feet—doing site checks, keeping our spaces looking great, and rolling up your sleeves when things need fixing. It’s the same care and standards you’d bring to a top‑tier hospitality role, applied to a workspace environment. Alongside that, you’ll be the face our members see every day—building real relationships, running events, handling admin, and coordinating with your wider team to keep everything running smoothly.
Your home base is Bristol, but this role covers both Bristol and Bath—so depending on the week and where we need cover, you could be at any of our South West sites. All our sites have great teams and brilliant member communities, so you’ll get to know different spaces. If you like variety and don’t mind a bit of travel, it’s a genuinely fun way to work.
Your time will roughly break down like this—though every site and day varies:
- Site checks, cleaning: conduct regular cleaning and compliance checks to keep spaces safe, beautiful, and functioning. This is the most important part of the role.
- Member support: be the go‑to person for members, from a quick chat on the stairs to handling a facility issue calmly and efficiently.
- Operational troubleshooting: when things go wrong (and they will), you’ll coordinate with your team and the right stakeholders to get them sorted quickly—from wifi issues to blocked toilets.
- Community events: deliver our popular member initiatives and bring the energy that makes them special.
- Cross‑team collaboration: work closely with your Community Manager and colleagues across sites (London, Birmingham, Bristol, Brighton, Bath).
Who You Are:
- Hands‑on and gets stuck in; you’re not fazed by physical tasks and take pride in a spotless, well‑run space.
- A natural with people; you can switch comfortably from chatting with a startup founder to an exec, and you genuinely enjoy building those day‑to‑day relationships.
- Calm under pressure; when multiple things go wrong at once, you prioritise, communicate, and keep things moving without it showing on your face.
- Detail‑oriented; you notice the things others miss and take action without being asked.
- A team player; you show up for your team, share knowledge across sites, and celebrate wins together.
- Experienced in hospitality or high‑touch customer service; experience in a similar environment (hospitality, retail, facilities, front‑of‑house) is a real advantage.
Benefits:
- Salary: £28,000
- Time Off: 31 days including bank holidays, plus an extra day for every year at Runway East. We also give you your birthday off and extra time off over the Christmas break.
- Wellbeing: Private health.
Community Operations Associate employer: Runway East
Runway East is an exceptional employer that fosters a vibrant and supportive work culture, where every day brings new challenges and opportunities for personal growth. With a commitment to employee wellbeing, including generous time off and health benefits, our Community Operations Associates enjoy a dynamic role that combines hospitality and community-building across our lively South West locations. Join us in creating inspiring workspaces while being part of a passionate team dedicated to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Community Operations Associate
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of some examples from your past experiences where you've successfully interacted with others. Be ready to share these stories during your chat.
✨Tip Number 3
Be prepared for hands-on tasks during the interview. They might ask you to demonstrate how you'd handle a cleaning or operational issue. Show them you're not afraid to roll up your sleeves and get stuck in!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining the Runway East family. Don’t miss out on this opportunity!
We think you need these skills to ace Community Operations Associate
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and voice into your cover letter and CV. Remember, we’re all about creating a friendly and vibrant community!
Tailor Your Application:Make sure to tailor your application to the Community Operations Associate role. Highlight any relevant experience in hospitality or customer service, and share specific examples of how you've built relationships or handled challenges in previous roles. This will show us that you understand what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors. A polished application reflects your attention to detail, which is super important for this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do at Runway East!
How to prepare for a job interview at Runway East
✨Know the Company Culture
Before your interview, dive into Runway East's culture. Familiarise yourself with their mission to create vibrant workspaces and their commitment to being a B Corp. This will help you connect your values with theirs during the conversation.
✨Showcase Your People Skills
As a Community Operations Associate, you'll be interacting with various members daily. Prepare examples of how you've built relationships in previous roles, whether in hospitality or customer service. Highlight your ability to engage with different personalities.
✨Be Ready for Practical Scenarios
Expect questions about handling on-the-job challenges, like troubleshooting facility issues or managing multiple tasks at once. Think of specific instances where you successfully resolved problems under pressure, showcasing your calmness and resourcefulness.
✨Emphasise Your Hands-On Approach
This role is all about getting stuck in, so be prepared to discuss your experience with physical tasks and maintaining high standards. Share stories that demonstrate your attention to detail and pride in creating a clean, welcoming environment.
