At a Glance
- Tasks: Create amazing experiences for members while managing daily operations in a vibrant community.
- Company: Runway East, a dynamic workspace provider with a focus on community and collaboration.
- Benefits: Enjoy a supportive work environment, competitive pay, and opportunities to grow your skills.
- Other info: Work Monday to Friday with occasional late finishes for exciting events.
- Why this job: Join a fun team and make a real difference in people's work lives every day.
- Qualifications: Experience in hospitality or front of house roles is a plus.
The predicted salary is between 26550 - 32450 £ per year.
Runway East is hiring a hands-on Community Associate to blend hospitality with operations and deliver an exceptional member experience across our London sites.
You’ll be on your feet, maintain high standards, and build real relationships with members and staff in a busy, high-touch environment.
This genuinely hands-on role runs Monday to Friday, 8:30am–5:30pm, with occasional late finishes for events.
If you’ve worked in hospitality or front of house, you’ll feel right at home and thrive in a
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Community & Member Experience Lead employer: Runway East
At Runway East, we pride ourselves on being a people-first company that fosters a vibrant and inclusive work culture. As the Head of Business & People Operations, you'll enjoy exceptional benefits such as generous time off, private healthcare, and opportunities for professional growth, all while contributing to our mission of redefining office spaces in a dynamic environment. With a commitment to positive impact and a strong community spirit, working here means being part of a team that values your contributions and supports your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Community & Member Experience Lead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Runway East. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Runway East
Don't be shy about reaching out to Runway East directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Community & Member Experience Lead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Runway East and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Runway East
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
