At a Glance
- Tasks: Engage with members, manage admin tasks, and ensure a vibrant workspace.
- Company: Runway East, a B Corp dedicated to transforming boring offices into dynamic spaces.
- Benefits: £28,000 salary, 31 days off, private health, gym discounts, and personal development budget.
- Other info: Enjoy team outings, charitable activities, and epic annual trips!
- Why this job: Join a passionate team, build connections, and enjoy a lively work environment.
- Qualifications: Experience in hospitality or high-touch customer service is essential.
The predicted salary is between 28000 - 28000 £ per year.
As a Community Associate, your role goes far beyond reception duties.
You'll be blending customer service and operational excellence to deliver an exceptional member experience.
If you thrive on variety, enjoy problem-solving, and love building connections, this role is for you.
This is a genuinely hands‑on role.
Think hospitality with office hours: you're on your feet, covering a lot of ground, holding high standards across the building, and building real relationships with the people around you.
If you've worked in hospitality, front of house, or a high‑touch service environment, you'll feel right at home.
If you're looking for something largely desk‑based, this probably isn't it., No two days are identical, but here's roughly how your time breaks down:
- ~20% Member interactions - building real relationships as you move around the building. Floor rounds, reception, events - you're always out and about, rarely stuck behind a desk.
- ~20% Admin - managing our helpdesk, member comms, and day‑to‑day coordination.
- ~50% Site checks, cleaning & maintenance - keeping kitchens, communal spaces and facilities in great shape.
You'll cover a lot of ground; it's an active role and this is the core of it.
- ~10% Events - delivering our member initiatives from Cake Wednesdays to monthly community events.
You'll work to proven formats with real budget behind them, so you can focus on the energy rather than starting from scratch., Conduct regular cleaning and compliance checks to keep spaces safe, looking great and fully functioning
- Be the go‑to person for members: a quick chat on the stairs, handling a facilities issue, or just being a familiar face that makes their day better
- Coordinate with your team and the right stakeholders when things go wrong (they will!) - calmly and quickly
- Deliver member events and bring the energy that makes them land
- Cross-team collaboration; work closely with your Brighton team and colleagues across other sites (London, Birmingham, Bristol, Bath)
Hands‑on and gets stuck in - unfazed by physical tasks, and takes pride in a spotless, well‑run space - A natural with people - can switch comfortably from chatting with a startup founder to a senior exec, and genuinely enjoys building day‑to‑day relationships
- Calm under pressure - when multiple things go wrong at once, you prioritise, communicate, and keep going without it showing on your face
- Detail-oriented - you notice the things others miss and act without being asked
- A team player - you show up for your colleagues, share knowledge across sites, and celebrate wins together
- Experienced in hospitality, front of house or high‑touch customer service - you already know what it means to hold high standards in a busy, people‑facing environment
Since 2014, Runway East has been on a mission to destroy boring offices.
Across London, Bristol, Birmingham, Bath, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys.
As a proud B Corp, we're committed to making a positive impact on people and the planet, supported by a passionate and friendly team.
- Time
Off: 31 days including bank holidays , plus an extra day for every year at Runway East .
We also give you your birthday off (because no one should work on their birthday) and extra time off over the Christmas break .
- Wellbeing: Private health & dental, gym discounts , mental health support , and a Bike2Work scheme .
- Growth: personal development budget and learning resources.
- Community: Two workdays per year for charitable activities , team outings , and epic annual trips (Faro, Barcelona, Rhodes, Vilnius, and more!) .
- #J-18808-Ljbffr
Community Associate employer: Runway East
At Runway East, we pride ourselves on being a people-first company that fosters a vibrant and inclusive work culture. As the Head of Business & People Operations, you'll enjoy exceptional benefits such as generous time off, private healthcare, and opportunities for professional growth, all while contributing to our mission of redefining office spaces in a dynamic environment. With a commitment to positive impact and a strong community spirit, working here means being part of a team that values your contributions and supports your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Community Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Runway East. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Runway East before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Community Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Runway East:Your cover letter is your chance to shine! Tell us why you want to work at Runway East specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Runway East!
How to prepare for a job interview at Runway East
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
