At a Glance
- Tasks: Be the heartbeat of our community, managing spaces and building relationships.
- Company: Join Runway East, a vibrant B Corp transforming workspaces across the UK.
- Benefits: Enjoy 31 days off, private health, gym discounts, and epic team trips.
- Other info: We celebrate diversity and support your growth in a fun, inclusive environment.
- Why this job: Experience a dynamic role with variety, community events, and hands-on tasks.
- Qualifications: Hospitality or customer service experience is a plus; be ready to engage with people.
The predicted salary is between 28000 - 28000 € per year.
Since 2014, Runway East has been on a mission to destroy boring offices. Across London, Bristol, Birmingham, Bath, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.
As a Community Associate, you’re the heartbeat of your Runway East site. This is a genuinely varied, hands-on role - part hospitality, part operations, part community-building. No two days look the same, and that’s exactly what our team loves about it.
A significant part of this role is physical and practical. You’ll spend a good chunk of your day on your feet - doing site checks, keeping our spaces looking great, and rolling up your sleeves when things need fixing. It’s the same care and standards you’d bring to a top-tier hospitality role, applied to a workspace environment.
Alongside that, you’ll be the face our members see every day - building real relationships, running events, handling admin, and coordinating with your wider team to keep everything running smoothly.
Your home base is Bristol, but this role covers both Bristol and Bath - so depending on the week and where we need cover, you could be at any of our South West sites. All our sites have great teams and brilliant member communities, so you’ll get to know different spaces. If you like variety and don’t mind a bit of travel, it’s a genuinely fun way to work.
Your time will roughly break down like this - though every site and day varies:
- ~50% Site checks, cleaning & maintenance - keeping kitchens, communal spaces and facilities in top shape.
- ~20% Member interactions - naturally woven throughout the day.
- ~20% Admin - managing our helpdesk, member comms, and keeping on top of day-to-day coordination.
- ~10% Events - hosting our member initiatives, from Cake Wednesdays to monthly community events.
Key Responsibilities
- Site checks & housekeeping; conduct regular cleaning and compliance checks to keep spaces safe, beautiful, and functioning.
- Member support; be the go-to person for members, from a quick chat on the stairs to handling a facility issue calmly and efficiently.
- Operational troubleshooting; coordinate with your team and the right stakeholders to get issues sorted quickly.
- Community events; deliver our popular member initiatives and bring the energy that makes them special.
- Cross-team collaboration; work closely with your Community Manager and colleagues across sites.
Who You Are
- Hands-on and gets stuck in; you take pride in a spotless, well-run space.
- A natural with people; you enjoy building day-to-day relationships.
- Calm under pressure; you prioritise, communicate, and keep things moving.
- Detail-oriented; you notice the things others miss and take action.
- A team player; you show up for your team and celebrate wins together.
- Experienced in hospitality or high-touch customer service; experience in a similar environment is a real advantage.
Benefits
- Salary: £28,000
- Time Off: 31 days including bank holidays, plus an extra day for every year at Runway East. We also give you your birthday off and extra time off over the Christmas break.
- Wellbeing: Private health & dental, gym discounts, mental health support, and a Bike2Work scheme.
- Growth: personal development budget and learning resources.
- Community: Two workdays per year for charitable activities, team outings, and epic annual trips.
We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know—we’re here to help.
Front of House Community Associate in Bristol employer: Runway East
Runway East is an exceptional employer that fosters a vibrant and inclusive work culture, where every day brings new opportunities for hands-on engagement and community building. With generous benefits including 31 days of leave, private health support, and a commitment to personal growth, employees thrive in a dynamic environment that values both individual contributions and team spirit. The role of Community Associate offers the unique chance to connect with diverse members across Bristol and Bath, making each day rewarding and full of variety.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Community Associate in Bristol
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what events they host and how they engage with their community. This will help you connect better during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of some fun ways to break the ice. Whether it’s a light-hearted question or sharing a quick story, being personable can really set you apart from other candidates.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve had to troubleshoot issues on the spot. This will demonstrate your calmness under pressure and your ability to keep things running smoothly.
✨Tip Number 4
Don’t forget to ask questions during your interview! Show your enthusiasm by asking about the team dynamics, upcoming events, or how they celebrate successes. It’s a great way to show you’re keen to be part of their vibrant community.
We think you need these skills to ace Front of House Community Associate in Bristol
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your writing. Remember, we’re all about creating a fun and vibrant community!
Tailor Your Application:Make sure to tailor your application to the Community Associate role. Highlight your hands-on experience and any customer service skills you have. We love seeing how your background aligns with our mission to create amazing workspaces!
Be Specific About Your Experience:Don’t just list your previous jobs; share specific examples of how you've excelled in similar roles. Whether it’s handling member interactions or managing events, we want to know how you’ve made a difference in your past positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just like we like it!
How to prepare for a job interview at Runway East
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Community Associate entails. Familiarise yourself with the daily tasks like site checks, member interactions, and event hosting. This will help you speak confidently about how your skills align with the role.
✨Show Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with diverse groups in previous jobs. Whether it’s a chat with a startup founder or resolving an issue calmly, demonstrate your ability to connect with people.
✨Prepare for Practical Scenarios
Expect questions that assess your problem-solving skills, especially under pressure. Think of times when you've had to troubleshoot issues quickly, like fixing a facility problem or managing multiple tasks at once. Highlight your calmness and efficiency in those situations.
✨Bring the Energy for Events
Since you'll be hosting community events, show your enthusiasm for creating a vibrant atmosphere. Share any relevant experience you have in event planning or execution, and express your excitement about contributing to initiatives like Cake Wednesdays and monthly gatherings.
