At a Glance
- Tasks: Be the heartbeat of our community, ensuring a vibrant workspace and building relationships.
- Company: Join Runway East, a B Corp dedicated to creating fun, flexible workspaces.
- Benefits: Enjoy 31 days off, private health benefits, gym discounts, and personal development budget.
- Other info: Work across Bristol and Bath, with opportunities for growth and exciting team outings.
- Why this job: Make a real impact in a dynamic environment while having fun with your team.
- Qualifications: Experience in hospitality or customer service is a plus; be hands-on and people-oriented.
The predicted salary is between 28000 - 28000 £ per year.
Since 2014, Runway East has been on a mission to destroy boring offices. Across London, Bristol, Birmingham, Bath, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.
As a Community Associate (our version of Front of House Associate), you’re the heartbeat of your Runway East site. You’ll be the person members rely on, the one who keeps everything running, and the face that makes people genuinely glad to come into work. It’s a varied, hands-on role - part hospitality, part operations, part community-building.
If you come from a hospitality background, you’ll feel right at home - this is essentially that, with 8am-5pm hours and with an incredible community around you. You’ll be on your feet, keeping spaces looking great, running floor checks, and rolling your sleeves up when things need sorting. That hands-on element is a big part of what makes the role rewarding, and it’s also how you build the best relationships with members - because you’re always out and about, not stuck behind a desk.
You’ll also be the face our members see every day - the person they stop for a chat, come to when something’s wrong, and remember when they think about why they love their office. Building those relationships is one of the best parts of this job, and our members genuinely feel it.
Your home base is Bristol, but this role covers both Bristol and Bath - so depending on the week and where we need cover, you could be at any of our South West sites. All our sites have great teams and brilliant member communities, so you’ll get to know different spaces. If you like variety and don’t mind a bit of travel, it’s a genuinely fun way to work.
Your time will roughly break down like this - though every site and day varies:
- ~50% Site checks, cleaning & maintenance - keeping kitchens, communal spaces and facilities in top shape.
- ~20% Member interactions - naturally woven throughout the day.
- ~20% Admin - managing our helpdesk, member comms, and keeping on top of day-to-day coordination.
- ~10% Events - hosting our member initiatives, from Cake Wednesdays to monthly community events.
Key Responsibilities
- Site checks & housekeeping; conduct regular cleaning and compliance checks to keep spaces safe, beautiful, and functioning.
- Member support; be the go-to person for members, from a quick chat on the stairs to handling a facility issue calmly and efficiently.
- Operational troubleshooting; coordinate with your team and the right stakeholders to get issues sorted quickly.
- Community events; deliver our popular member initiatives and bring the energy that makes them special.
- Cross-team collaboration; work closely with your Community Manager and colleagues across sites.
Who You Are
- Hands-on and gets stuck in; you’re not fazed by physical tasks and take pride in a spotless, well-run space.
- A natural with people; you can switch comfortably from chatting with a startup founder to an exec.
- Calm under pressure; you prioritise, communicate, and keep things moving without it showing on your face.
- Detail-oriented; you notice the things others miss and take action without being asked.
- A team player; you show up for your team, share knowledge across sites, and celebrate wins together.
- Experienced in hospitality or high-touch customer service; experience in a similar environment is a real advantage.
Benefits
- Salary: £28,000
- Time Off: 31 days including bank holidays, plus an extra day for every year at Runway East. We also give you your birthday off and extra time off over the Christmas break.
- Wellbeing: Private health & dental, gym discounts, mental health support, and a Bike2Work scheme.
- Growth: personal development budget and learning resources.
- Community: Two workdays per year for charitable activities, team outings, and epic annual trips.
We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know—we’re here to help.
Front of House Associate in Bristol employer: Runway East
Runway East is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member plays a vital role in creating dynamic and engaging workspaces. With generous benefits including 31 days of annual leave, private health and dental care, and opportunities for personal growth, employees enjoy a supportive environment that prioritises wellbeing and community engagement. The unique roaming aspect of the Front of House Associate role across Bristol and Bath adds variety to daily tasks, making it an exciting opportunity for those who thrive in a hands-on, people-focused position.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Associate in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, check out Runway East's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Community Associate, you'll be interacting with all sorts of members. Role-play some scenarios with friends or family to get comfortable chatting and problem-solving on the spot.
✨Tip Number 3
Be ready to showcase your hands-on experience! Whether it's cleaning, maintenance, or event hosting, think of examples from your past roles where you've rolled up your sleeves and made a difference. This will highlight your suitability for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining the Runway East family. Don’t miss out on this opportunity!
We think you need these skills to ace Front of House Associate in Bristol
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get a sense of who you are beyond just your qualifications. Share your passion for hospitality and community-building, and don’t be afraid to show us what makes you unique.
Tailor Your Application:Make sure to customise your application to fit the Community Associate role. Highlight your relevant experience in hospitality or customer service, and connect it to how you can contribute to our vibrant community at Runway East. Show us why you’re the perfect fit!
Show Enthusiasm:We love seeing candidates who are genuinely excited about the role! In your application, express your enthusiasm for creating a welcoming environment and building relationships with members. Let us know why you’re keen to join our team and help us destroy boring offices!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Runway East
✨Know the Company Culture
Before your interview, take some time to understand Runway East's mission and values. They pride themselves on creating a vibrant community and a fun work environment, so think about how you can contribute to that culture. Be ready to share examples of how you've fostered community in previous roles.
✨Show Your Hospitality Skills
Since this role is all about member interactions and support, highlight your experience in hospitality or customer service. Prepare specific examples of how you've handled challenging situations with grace and how you’ve built relationships with customers or clients in the past.
✨Be Ready for Hands-On Questions
Expect questions about how you would handle physical tasks and site maintenance. Think about times when you've had to roll up your sleeves and get involved in cleaning or organising spaces. Show that you're not afraid of hard work and that you take pride in maintaining a tidy environment.
✨Demonstrate Team Spirit
Runway East values collaboration, so be prepared to discuss how you work within a team. Share experiences where you’ve supported colleagues or contributed to team success. Highlight your ability to communicate effectively and keep things moving, especially under pressure.
